Senior Manager, Lottery Enablement

DraftKings Inc.

. Lead the design and execution of quality and coaching programs to improve team performance and customer experience .

Posted 10/8/2026full-timeRemote • United StatesSenior💰 $118,400 - $148,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading quality and coaching programs to enhance team performance and customer experience, utilizing data analytics for continuous improvement and strategic decision-making. Proven ability to manage change initiatives and operational improvements across multiple locations while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Leadership SkillsChange ManagementData AnalysisPerformance ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ManagementCoachingPerformance ImprovementProject ManagementData Analytics

Soft Skills

InfluencingRelationship BuildingCollaboration

Tools & Technologies

ServiceNowMaestroQAMicrosoft OfficeSQLExcel

Certifications & Qualifications

Gaming License

Industry Keywords

Lottery FulfillmentOperational ReadinessCompliance StandardsKey Performance IndicatorsContinuous Improvement

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Lead the design and execution of quality and coaching programs to improve team performance and customer experience
Use data and performance insights to identify trends and drive continuous improvement
Partner with stakeholders to define key performance indicators and provide strategic recommendations
Develop leadership programs focused on coaching, feedback, and long-term team growth
Maintain performance standards and consistent execution across processes and communication channels
Lead project managers overseeing initiatives across the lottery fulfillment lifecycle
Drive operational improvements across multiple lottery fulfillment centers
Lead change management initiatives, including communication, training, and operational readiness, for new processes, systems, and technologies
Collaborate with cross-functional teams to align operational changes with business objectives, regulatory requirements, and compliance standards

Requirements

What you’ll need

Bachelor's Degree or equivalent and relevant experience
At least 6 years of experience in quality, coaching, or performance management
Experience using data and analytics to drive performance improvements and inform decision making
Strong leadership skills with experience managing and developing high-performing teams
Ability to influence stakeholders and build relationships to drive impactful initiatives
Experience with ServiceNow, MaestroQA, Microsoft Office, and data analysis tools such as SQL or Excel
Experience leading change management initiatives, managing complex projects, and driving operational improvements across multiple teams or locations
Ability to travel to lottery fulfillment centers across the U.S.
May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment

Benefits

Comp & perks

Bonus
Equity
Benefits as applicable