VIP Service Representative

DraftKings Inc.

. Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $64,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building strong customer relationships and executing VIP engagement strategies while ensuring compliance with gaming policies. Proficient in analyzing data to enhance customer experiences and drive loyalty.

Highest-signal resume keywords

Bachelor's DegreeSales ExperienceAccount ManagementData AnalysisState Gaming License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingCustomer EngagementDecision MakingCollaborationAdaptability

Certifications & Qualifications

Gaming License

Industry Keywords

VIP EngagementCustomer ExperiencePromotional BudgetResponsible GamingCustomer Loyalty

About the role

Key responsibilities & impact

Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience
Participate in customer events to elevate the brand and increase customer engagement
Effectively distribute an allotted promotional budget amongst VIP players
Proactively champion best-in-class customer experiences
Execute against all VIP policies and guidelines, including responsible gaming policies
Execute the day-to-day strategy of the VIP engagement program to understand player needs and foster long-term loyalty
Provide best-in-class services to valuable customers and share promotions and personalized offers

Requirements

What you’ll need

Bachelor's degree in a related field or relevant experience
At least 1 year of experience in a sales or account management role
Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
Ability to analyze data and trends to make quick and confident decisions
Willingness to travel and work nights and weekends
Must be able to obtain and maintain required State Gaming License
May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment

Benefits

Comp & perks

Bonus
Equity
Benefits as applicable