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VIP Services Representative
DraftKings Inc.. Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building strong player relationships and enhancing customer experiences through effective engagement strategies. Proficient in analyzing data to inform decision-making and ensure compliance with gaming regulations.
Highest-signal resume keywords
Bachelor's DegreeSales ExperienceAccount ManagementData AnalysisState Gaming License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship BuildingCustomer EngagementDecision MakingCollaborationAdaptability
Certifications & Qualifications
State Gaming License
Industry Keywords
VIP EngagementCustomer ExperiencePromotional BudgetResponsible GamingCustomer Loyalty
About the role
Key responsibilities & impact- Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience
- Participate in customer events to elevate the brand and increase customer engagement
- Effectively distribute an allotted promotional budget among VIP players
- Proactively champion best-in-class customer experiences
- Execute all VIP policies and guidelines, including responsible gaming policies
- Understand player needs and foster long-term loyalty through the VIP engagement program
- Share the latest promotions and personalized offers
Requirements
What you’ll need- Bachelor's degree in a related field or relevant experience
- At least 1 year of experience in a sales or account management role
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
- Ability to analyze data and trends to make quick and confident decisions
- Willingness to travel and work nights and weekends
- Must be able to obtain and maintain required State Gaming License
Benefits
Comp & perks- Bonus
- Equity
- Benefits as applicable
- Guidance through the required gaming license process, if relevant to the role