Inside Solution Architect – Americas

Dragos, Inc.

. Engage prospective customers early to understand their environment, challenges, and technical objectives.

Posted 11/4/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in engaging customers to understand their technical objectives and challenges while providing tailored product demonstrations and consultative recommendations for OT security. Strong ability to communicate technical concepts effectively to diverse audiences and manage multiple priorities in a customer-facing role.

Highest-signal resume keywords

Technical Customer EngagementNetworking FundamentalsPresentation SkillsRelationship BuildingNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPOSI ModelDemo Environment ManagementConsultative RecommendationsProduct Walkthroughs

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAbility to Manage Competing PrioritiesGenuine Drive to Learn

Tools & Technologies

Dragos Platform

Industry Keywords

OT SecurityCustomer JourneyPre-Sales RoleBackground Check

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Engage prospective customers early to understand their environment, challenges, and technical objectives.
Conduct remote, tailored product walkthroughs of the Dragos Platform alongside account teams and Marketing.
Build and maintain demo content, data sets, and lab environments with current Platform capabilities.
Provide consultative recommendations based on Dragos best practices for OT security challenges.
Respond to inbound product and services questions, including requests for information, proposals, and statements of work.
Share prospect and customer insights with Product Management, Marketing, and Engineering to help shape the roadmap.
Collaborate with Business Development Representatives, Marketing, and Senior Solution Architects throughout the customer journey.

Requirements

What you’ll need

1-2 years of experience in a technical, customer-facing, or pre-sales role, or equivalent education.
Working knowledge of networking fundamentals: TCP/IP and the OSI model.
Strong written and verbal communication skills, with the ability to present technical concepts clearly to technical and non-technical audiences alike.
Ability to manage multiple demo environments and competing priorities independently.
A genuine drive to continuously learn new technology.
Strong presentation, relationship-building, and negotiation skills.
Willingness to travel occasionally, up to 15%.
All new hires must pass a background check as a condition of employment.

Benefits

Comp & perks

Competitive Equity Package
Comprehensive Benefits Plan