Senior Technical Account Manager

Dragos, Inc.

. Serve as a trusted advisor and technical advocate for assigned customer accounts.

Posted 11/4/2026full-timeRemote • AustraliaSenior💰 A$176,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in OT cybersecurity and critical infrastructure environments, with a strong focus on customer engagement, value realization, and the application of cybersecurity frameworks to enhance operational workflows. Proven ability to deliver technical enablement and facilitate workshops that drive customer success and platform adoption.

Highest-signal resume keywords

OT Cybersecurity ExpertiseICS/SCADA/DCS KnowledgeCyber Risk ManagementFramework Application (ISA/IEC 62443, NIST CSF)Customer Engagement and Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Threat DetectionVulnerability ManagementSecurity OperationsCybersecurity FrameworksOperational Workflows

Soft Skills

Strong CommunicationRelationship ManagementProblem-SolvingCustomer-First Mindset

Industry Keywords

OT EnvironmentsCritical InfrastructureCyber Resilience RequirementsAPAC RegulationsValue Realisation

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as a trusted advisor and technical advocate for assigned customer accounts.
Lead customer onboarding and adoption, helping customers maximise the value of their investment in Dragos.
Facilitate goal-setting workshops and planning sessions aligned with customer objectives and success measures.
Guide customers in operationalising key use cases and integrating Dragos into existing security and operational workflows.
Provide ongoing technical guidance, best practices, and recommendations to improve platform utilisation and cybersecurity maturity.
Monitor customer health, platform adoption, and utilisation trends, identifying risks to customer success and value realisation.
Develop and execute engagement and recovery plans for at-risk or underutilised accounts.
Conduct account reviews and value realisation discussions.
Deliver technical enablement, workshops, and training.
Collaborate with Customer Success, Support, Product, Services, and Sales teams.
Serve as a subject matter expert for OT cybersecurity, contributing to customer workshops, QBRs, and executive briefings.
Travel throughout Australia, New Zealand, and the broader APAC region as required, up to 30%.

Requirements

What you’ll need

3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems.
Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines.
Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows.
Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, AESCSF, and other relevant APAC frameworks to improve cybersecurity maturity and customer outcomes.
Ability to engage and influence both technical and business stakeholders, delivering workshops, training, and advisory engagements.
Strong communication, relationship management, and problem-solving skills, with a customer-first mindset focused on driving value realisation.
Familiarity with critical infrastructure regulations and cyber resilience requirements across Australia and APAC is highly regarded.
Must pass a background check as a condition of employment.

Benefits

Comp & perks

Competitive Equity Package
Comprehensive Benefits Plan