Senior Technical Account Manager

Dragos, Inc.

. Serve as a trusted advisor and technical advocate for assigned customer accounts .

Posted 11/4/2026full-timeRemote • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in OT cybersecurity, including knowledge of ICS, SCADA, and DCS systems, while effectively engaging with stakeholders to drive customer success and operational integration. Proficient in delivering workshops and training, with a strong focus on security operations and risk management frameworks.

Highest-signal resume keywords

OT Cybersecurity ExpertiseICS/SCADA/DCS KnowledgeSecurity Operations ExperienceFramework Application (ISA/IEC 62443, NIST CSF)Multilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Threat DetectionVulnerability ManagementCyber Risk ManagementSecurity Operations WorkflowsFramework ApplicationTechnical EnablementCustomer OnboardingOperational IntegrationAccount ManagementValue Realisation

Soft Skills

Strong CommunicationRelationship ManagementProblem-SolvingInfluencing StakeholdersFacilitation Skills

Industry Keywords

Critical InfrastructureCyber Resilience ActEuropean RegulationsOperational Technology (OT)Industrial Cybersecurity

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as a trusted advisor and technical advocate for assigned customer accounts
Lead customer onboarding and adoption
Facilitate goal-setting workshops and planning sessions
Guide customers in operationalising key use cases and integrating Dragos into security and operational workflows
Provide ongoing technical guidance, best practices, and recommendations
Monitor customer health, platform adoption, and utilisation trends
Develop and execute engagement and recovery plans for at-risk or underutilised accounts
Conduct regular account reviews and value realisation discussions
Deliver technical enablement, workshops, and training
Collaborate with Customer Success, Support, Product, Services, and Sales teams
Serve as a subject matter expert for OT cybersecurity topics
Contribute to customer workshops, QBRs, and executive briefings
Travel throughout the European region as required, up to 30%

Requirements

What you’ll need

3+ years' experience working in OT, ICS, or critical infrastructure environments
Knowledge of ICS, SCADA, or DCS systems
Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines
Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows
Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, CAF, the Cyber Resilience Act, and other relevant European frameworks
Ability to engage and influence technical and business stakeholders
Experience delivering workshops, training, and advisory engagements
Strong communication, relationship management, and problem-solving skills
Familiarity with critical infrastructure regulations and cyber resilience requirements across Europe is highly regarded
Multilingual candidates, particularly those speaking German and other European languages, are highly preferred
All new hires must pass a background check as a condition of employment

Benefits

Comp & perks

Competitive Equity Package
Comprehensive Benefits Plan
Remote-first work environment
Equal Opportunity Employer