Senior Technical Account Manager – Americas

Dragos, Inc.

. Build strong relationships with customers and become their go-to advisor .

Posted 11/4/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise cybersecurity, particularly within Industrial Control Systems (ICS) and Operational Technology (OT) environments. Proven ability to build customer relationships, drive product adoption, and provide technical guidance to enhance customer success.

Highest-signal resume keywords

Enterprise Cybersecurity ExperienceIndustrial Control Systems KnowledgeSOC/SIEM Workflow UnderstandingCustomer Relationship ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SOC Analyst ExperienceCybersecurity EngineeringNetwork SegmentationSecure Remote AccessVulnerability ManagementEvent TriageIncident ResponseInvestigation Techniques

Soft Skills

Customer-First AttitudeCritical ThinkingProblem-SolvingListening SkillsAttention to Detail

Tools & Technologies

SplunkQRadarFortiSIEMElastic

Industry Keywords

Operational TechnologyIndustrial Control SystemsSecOps ConceptsTechnical ChallengesCustomer Feedback

Tech Stack

Tools & technologies

Cyber SecuritySplunk

About the role

Key responsibilities & impact

Build strong relationships with customers and become their go-to advisor
Drive product adoption, solve technical challenges, and ensure successful deployments
Provide custom content and product recommendations
Gather customer feedback to improve offerings
Serve as a Dragos Platform power user to help customers achieve success with technology for their overall ICS security efforts
Build strong relationships with key customer stakeholders
Address customers’ technical requests and proactively resolve issues
Provide advice, guidance, and technical know-how for successful ongoing usage and adoption
Manage customer expectations while holding them accountable
Act as an internal champion and identify when to seek assistance within Dragos
Conduct health checks and promote self-advocacy
Engage with sales, field operations, technical support, engineering, product management, and other internal teams
Track key account metrics and communicate progress to internal and external stakeholders
Identify service opportunities, training needs, and areas of improvement for the business unit
Travel up to 25%

Requirements

What you’ll need

4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic)
Knowledge of cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
Customer-first attitude; a listener who is customer-oriented and attentive to their needs
Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
Candidates based in PST or MST, preferred
All new hires must pass a background check as a condition of employment

Benefits

Comp & perks

Competitive Equity Package
Comprehensive Benefits Plan