Senior Technical Support Engineer – Federal

Dragos, Inc.

. Provide advanced technical support for the Dragos Platform, handling escalated tickets requiring deep troubleshooting and technical analysis .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $96,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical support capabilities for the Dragos Platform, with expertise in Linux administration, Kubernetes, and cloud infrastructure, while maintaining a customer-first mindset and effective communication skills.

Highest-signal resume keywords

Linux AdministrationKubernetes TroubleshootingAWS Cloud PlatformsStrong Troubleshooting SkillsCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystems EngineeringHardware DiagnosticsAPIs TroubleshootingHybrid Cloud EnvironmentsIndustrial CybersecurityKnowledge of Industrial Protocols

Soft Skills

Customer-First MindsetProactive Problem SolvingNatural CuriosityExcellent Communication Skills

Tools & Technologies

RabbitMQElasticsearchLogstashKibanaGrafanaPrometheusPostgres

Industry Keywords

OT/ICS EnvironmentsRegulated IndustriesDragos Platform

Tech Stack

Tools & technologies

AWSCloudCyber SecurityElasticSearchGrafanaKubernetesLinuxLogstashPostgresPrometheusRabbitMQ

About the role

Key responsibilities & impact

Provide advanced technical support for the Dragos Platform, handling escalated tickets requiring deep troubleshooting and technical analysis
Investigate and resolve complex issues involving Kubernetes, Linux, hardware, cloud infrastructure, and other components
Validate reported issues by replicating problems in lab environments, analyzing logs, and identifying solutions from documentation and prior cases
Escalate unresolved issues to Engineering Support with findings, attempted resolutions, and relevant context documented
Collaborate with internal teams to share insights, improve support processes, and contribute to knowledge base content
Maintain professional customer communication with timely updates and clear explanations
Participate in escalation engineer and weekend on-call rotations, up to one weekend per month
Document complex solutions, update internal knowledge bases, and refine support processes

Requirements

What you’ll need

Must be a US Citizen
4+ years of experience in technical support, systems engineering, or a related field
Proficiency in Linux administration and troubleshooting
Hands-on experience with Kubernetes, hardware diagnostics, and cloud platforms, especially AWS
Familiarity with RabbitMQ, Elasticsearch, Logstash, Kibana, Grafana, Prometheus, and Postgres
Strong troubleshooting skills across APIs, networking, and hybrid cloud/on-prem environments
Genuine enthusiasm for helping customers succeed, with a proactive approach to solving technical challenges in a fast-paced environment
Natural curiosity and ability to quickly learn and adapt to new technologies and tools
Excellent communication skills and a customer-first mindset
Background check required as a condition of employment
Bonus: Experience in OT/ICS environments or industrial cybersecurity
Bonus: Familiarity with the Dragos Platform or similar cybersecurity tools
Bonus: Knowledge of industrial protocols such as Modbus, DNP3, and OPC
Bonus: Prior experience supporting enterprise customers in regulated industries

Benefits

Comp & perks

Competitive Equity Package
Comprehensive Benefits Plan