Referral Coordinator

Dreem Health | Sunrise

. Receive and process all incoming referrals via fax and email .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals and documentation within healthcare environments, ensuring accuracy and exceptional customer service. Proficient in utilizing CRM systems and VOIP tools while maintaining strong organizational and multitasking abilities.

Highest-signal resume keywords

Referral Coordination ExperienceCRM Experience (HubSpot Preferred)VOIP Calling Tools (Aircall, 8x8)Customer Service MindsetStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ProcessingDocumentation AccuracyWorkflow OptimizationMultitaskingProblem-Solving

Soft Skills

EmpathyAttention to DetailCollaborationOrganizational Skills

Tools & Technologies

CRM SystemsEHR DocumentationVOIP Tools

Industry Keywords

HealthcarePatient InteractionOperational EnvironmentCare Coordination

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Receive and process all incoming referrals via fax and email
Upload referral documents and patient information into internal systems
Validate referral completeness, flag missing information, and follow up when needed
Maintain accuracy and consistency across CRM and EHR documentation
Call every patient immediately after a referral is received
Follow standardized scripts to explain next steps and schedule appointments
Conduct follow-ups for no-shows, cancellations, and rescheduling needs
Deliver exceptional customer service with empathy, clarity, and professionalism
Follow structured, repetitive day-to-day processes with precision
Document every patient interaction with strong attention to detail
Multitask across systems while maintaining speed and accuracy
Build, optimize, and maintain workflows and the tools that support them
Collaborate with teammates and escalate operational issues when necessary
Work cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams

Requirements

What you’ll need

3 to 4 years of referral coordinator experience
Experience in healthcare or startup environments
Strong people skills and communication skills
Ability to collaborate cross-functionally
Strong problem-solving skills and ability to identify both issues and solutions
Excellent documentation habits; highly organized and detail-oriented
Ability to multitask in a fast-moving operational environment
Customer service mindset
Experience with VOIP calling tools such as Aircall or 8x8
CRM experience required (HubSpot preferred)
This role may require occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events.

Benefits

Comp & perks

Fully remote work environment
Meaningful work that directly improves peoples’ lives
Be part of an international team across the US, Paris, Belgium
1-2 team gathering a year
Comprehensive health benefits (medical, dental, vision)
401(k) with company match
20 days PTO + 10 paid holidays + paid sick leave
Internet and phone reimbursement for remote employees