FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in building and leading advanced technical support organizations, with a focus on GPU servers, HPC/AI clusters, and data-center networking. Proven ability to manage multi-vendor incidents, define operational models, and ensure customer satisfaction through effective communication and leadership.
Highest-signal resume keywords
Technical Support LeadershipGPU Servers And Accelerators ExpertiseMulti-Vendor Incident ManagementSupport Function ScalingCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportEscalation EngineeringData-Center InfrastructureFailure AnalysisSpares StrategyNFF ReductionHPC/AI ClustersData-Center NetworkingRMA ExperienceKnowledge Management
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationCalm Under PressureCredibility With ExecutivesTeam Leadership
Tools & Technologies
ServiceNowJiraZendeskAMD InstinctROCm/RCCLAI AgentsAutomation Tools
Industry Keywords
AI FactorySupport OrganizationCustomer OnboardingPre-Sales DiscussionsField LeadershipNetworking VendorNeocloudGPU Cloud Provider
Tech Stack
Tools & technologiesCloudServiceNow
About the role
Key responsibilities & impact- Build DriveNets’ advanced support organization for the AI Factory
- Report to the CTO of the AI group
- Hire and lead Tier 3 engineers across compute/GPU, fabric and software stack
- Define team profiles, specializations and the on-call model
- Design the end-to-end support operating model, including severity definitions, SLAs, escalation paths and handoffs
- Lead T2-level work during the first year while Helios knowledge is built
- Serve as escalation owner for critical and multi-vendor incidents
- Run war rooms, coordinate AMD and partner engineering, and own customer communication through resolution
- Run post-incident reviews and ensure fixes reach product, firmware, service packs and the Diagnostics library
- Work with logistics on RMA decisions, spares positioning and vendor service agreements
- Define requirements and validate workflows for Care and Performance & Reliability
- Own the field-facing Diagnostics process and validate new failure signatures
- Build a technical relationship with AMD’s Helios support and engineering teams
- Provide customers with a trusted technical owner through TAMs
- Join customer onboarding, design-partner reviews and pre-sales discussions
- Report service health metrics including CSAT, resolution time, detection/pinpoint/resolution times, NFF rate and repeat-issue trends
Requirements
What you’ll need- 12+ years in technical support, escalation engineering or field engineering for data-center infrastructure
- 5+ years leading senior support or escalation teams
- Hands-on depth in at least one of GPU servers and accelerators, HPC/AI clusters, or data-center networking (Ethernet/RDMA, RoCE, BGP/EVPN)
- Enough fluency in GPU servers and accelerators, HPC/AI clusters, and data-center networking to lead experts across all three
- Track record of running multi-vendor incidents while owning the customer outcome
- Experience setting up or scaling a support function, including tiers, SLAs, on-call, knowledge management and KPIs
- Strong RMA and hardware-lifecycle experience, including failure analysis, spares strategy and NFF reduction
- Excellent written and verbal communication
- Ability to stay calm and credible with customer executives during an outage
- Willingness to travel to customer sites and to R&D in Israel
- Support or field leadership at a GPU/AI infrastructure company, networking vendor, or neocloud/GPU cloud provider
- Familiarity with AMD Instinct, ROCm/RCCL, or rack-scale AI systems
- Experience with on-premises or air-gapped environments and support tooling such as ServiceNow, Jira or Zendesk
- Experience using AI agents and automation to scale a support organization
Benefits
Comp & perks- Ground-floor role in a new business
- Direct influence on the AI Cluster Orchestrator (ACO) product
- Opportunity to work with AMD’s engineering teams on a brand-new platform
- Opportunity to help define how AI factories built on AMD are operated and supported