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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in project and program management within software R&D, focusing on Agile delivery processes, stakeholder management, and effective communication. Proficient in managing customer-facing delivery programs, ensuring alignment across teams, and driving accountability in complex environments.
Highest-signal resume keywords
Project ManagementAgile/Scrum DeliveryJira AdministrationStakeholder ManagementAPI-Based Integrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementAgile DeliveryE2E TestingCapacity PlanningRelease PlanningNetwork AutomationMock-Based DevelopmentCI/CDIntegration StrategiesChange-Request Management
Soft Skills
Stakeholder ManagementPresentation SkillsProblem SolvingAdaptabilityAccountability
Tools & Technologies
JiraConfluenceExcelPower BIPythonTemporalCamundaAirflow
Certifications & Qualifications
PMPPMI-ACPSAFeCSM
Industry Keywords
TelecomNetworkingCloud InfrastructureOSS/BSSInventory ManagementProvisioning
Tech Stack
Tools & technologiesAirflowCloudPMPPython
About the role
Key responsibilities & impact- Lead end-to-end planning and delivery across a portfolio of customer workflows, from scoping through testing and customer acceptance
- Ensure sprint readiness, including solution specifications, API contracts, mock-ups, inventory data, assigned owners and committed development and testing dates
- Maintain integrated delivery plans, milestones and critical paths across workflows, platform dependencies and external systems
- Manage customer delivery reviews, commitments and scope changes, aligning priorities and expectations with Product and Services leadership
- Coordinate execution across Architecture, R&D, Service Delivery, QA, DevOps and customer teams throughout the sprint and release cadence
- Own Jira delivery governance, dashboards and leadership reporting, ensuring accurate plans, progress tracking and actionable insights
- Track delivery KPIs to improve readiness, quality and predictability
- Identify risks, dependencies and blockers early; drive mitigation, escalation and cross-team resolution
- Standardize and improve Agile delivery processes, templates and ceremonies to support scale, transparency and accountability
- Create a trusted, end-to-end view of delivery plans, progress and risks; anticipate and resolve dependencies; balance customer commitments with engineering capacity; and build predictable, repeatable delivery across DAP Services
Requirements
What you’ll need- 7+ years of project/program management in software R&D, including 3+ years leading customer-facing delivery programs
- Proven experience managing concurrent projects with cross-team and third-party dependencies
- Strong Agile/Scrum and milestone-based delivery skills, including sprint readiness, capacity and release planning
- Advanced Jira and Confluence skills, including hierarchies, JQL, dashboards and reporting
- Strong understanding of the software lifecycle, integration and E2E testing, branching strategies and CI/CD
- Ability to translate complex technical and business requirements into clear plans, resolve blockers with engineers and drive accountability without formal authority
- Excellent stakeholder management and presentation skills, with fluent written and spoken English
- Ability to manage ambiguity and competing priorities in a fast-paced environment
- Availability for regular afternoon/evening overlap with U.S. customers
- Telecom, networking or cloud infrastructure experience, particularly network automation, OSS/BSS, inventory or provisioning
- Experience delivering API-based integrations with customer systems, including mock-based development and multi-stage testing
- Familiarity with orchestration engines such as Temporal, Camunda or Airflow, or Python automation
- Enterprise or carrier delivery experience, including scope and change-request management
- Jira administration and reporting experience using Excel, Power BI or Python
- Relevant certifications such as PMP, PMI-ACP, SAFe or CSM
Benefits
Comp & perks- Full-time employment
- Remote/hybrid work arrangement
