Relationship Manager

. Manage and optimize a portfolio of partner relationships throughout the post-sales lifecycle .

Posted 9/26/2026full-timeRemote • Taiwan, South Korea, Hong KongMid-LevelSeniorWebsite

Key responsibilities & impact

Manage and optimize a portfolio of partner relationships throughout the post-sales lifecycle
Execute revenue expansion and retention strategies contributing to Net Revenue Retention and gross margin expansion
Capture the partner voice and structured requirements
Monitor Asia-related trading activities, flag operational anomalies, and escalate issues
Provide trade support and operational assistance, including trade confirmation processing, settlement coordination, and troubleshooting
Deliver data-driven partner feedback to the Head of Partner Management to influence the product roadmap
Ensure exceptional post-sales experiences and high-touch partner engagement
Cultivate partner relationships and serve as the primary point of contact
Collaborate with sales, finance, product, technology, and operations teams
Build executive-level relationships with partner organizations and prospective clients
Advocate for partner needs and coordinate resources
Share knowledge and coordinate with departments to optimize partner engagements

What you’ll need

5+ years of experience in customer success management, account management, or similar customer-facing roles within the financial technology industry
5-10 years of trade support experience
Proficiency in program management, with ability to quickly adapt to and leverage new technologies
Fluency in Mandarin and English (written and verbal) required
Fluency in Cantonese preferred
Strong time management abilities and capacity to manage multiple partner engagements concurrently
Client-centric mindset
Proven problem-solving skills and meticulous attention to detail
Ability to collaborate effectively with cross-functional teams and external partners
Proactive, self-motivated, and capable of working independently while taking ownership of client relationships
Applicants must possess the legal right to work in the country where the position is located at the time of application

Comp & perks