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DSA

CPSD Agent

DSA

. Provide Tier 1 product support for G/TIMS users .

Posted 9/30/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $60,000 - $61,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in providing Tier 1 product support for G/TIMS users, including troubleshooting, training, and user assistance. Proficient in gathering metrics and reports while maintaining compliance with Air Force network environments and security protocols.

Highest-signal resume keywords
G/TIMS Operations ExperienceService Desk ExperienceSecurity+ CE CertificationActive DoD Secret ClearanceMicrosoft Copilot Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting SoftwareUser TrainingHelp Desk Metrics GatheringWork Ticket ManagementIssue Resolution
Soft Skills
Customer ServiceCommunication
Tools & Technologies
RedmineMicrosoft Copilot
Certifications & Qualifications
Security+ CE Certification
Industry Keywords
Military Aircrew ExperienceMAJCOM OperationsAir Force Network Environments

About the role

Key responsibilities & impact
  • Provide Tier 1 product support for G/TIMS users
  • Respond to and resolve user requests via email, phone, or other methods
  • Train users on current and upcoming functionality
  • Assist on-site team members with troubleshooting software and resolving user issues
  • Gather help desk metrics and reports
  • Attend or provide briefing content and respond to subject-matter-expertise requests
  • Track and respond to functional and common service application, scheduling, and G/TIMS capability issues
  • Perform initial entry and updates of work tickets in Redmine

Requirements

What you’ll need
  • Experience with G/TIMS operations
  • Experience as Military Aircrew or in other operations experience within a MAJCOM such as AMC, AETC, ACC, or similar military service
  • Service Desk experience with customer contact
  • Current knowledge of Air Force network environments
  • Security+ CE certification
  • Must hold an active DoD Secret Clearance at hire and maintain it
  • Experience with Microsoft Copilot and/or an approved equivalent AI solution