Service Representative – Mechanical

DuBois Chemicals, Inc.

. Provide effective technical service supporting product application at customer sites .

Posted 11/3/2026full-timeRemote • Pennsylvania • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong mechanical and chemical aptitude with the ability to provide technical service and support for DuBois equipment. Proficient in customer relationship management and analytical tools, ensuring effective communication and customer satisfaction.

Highest-signal resume keywords

Mechanical AptitudeTechnical/Mechanical On-Site TestingCustomer Relationship Management (CRM)Microsoft Products ProficiencyTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chemical TestingRepairsInstallationsInventory ManagementProcess ImprovementsService AuditsTechnical SupportData EntryElectrical SkillsPipefitting Skills

Soft Skills

Attention to DetailExcellent Oral CommunicationExcellent Written CommunicationAdaptabilityIndependent Work

Tools & Technologies

DuBois eToolsSystem SurveysCost CalculatorsAnalytics SystemGPS Technology

Industry Keywords

Mechanical ExperienceChemical ExperienceIndustrial ExperienceCustomer SatisfactionTechnical Challenges

About the role

Key responsibilities & impact

Provide effective technical service supporting product application at customer sites
Manage multiple customers across the assigned geography using varied product lines
Provide assistance, information, and support; handle inquiries and ensure customer satisfaction
Service DuBois equipment, including repairs, replacements, installations, chemical testing, and inventory management
Report and document findings and abnormal conditions and offer recommendations
Resolve customers’ technical challenges and assist with process improvements
Communicate and collaborate with team members and cross-functional support employees
Learn and assist with DuBois eTools, System Surveys, and Cost Calculators
Enter chemical test results, meter/setpoint readings, inventory and dosage data, GPS location, and service time into Analytics or an equivalent system
Travel to assigned customers to conduct service audits

Requirements

What you’ll need

2+ years of mechanical, chemical, or industrial experience
MUST LIVE IN THE GREATER PITTSBURGH AREA
Mechanical aptitude in electrical and pipefitting preferred
Strong time management skills with attention to detail
Ability to understand the products and services offered by the company
Excellent oral and written communication skills
Proficient in performing technical/mechanical on-site testing
Ability to adjust to various customer needs and situations
Ability to work independently with minimal supervision
Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools
Ability to travel up to 25% including overnight travel
Must be able to perform the essential functions of this position with or without reasonable accommodations

Benefits

Comp & perks

Equal employment opportunities without regard to protected characteristics, in accordance with applicable federal, state, and/or local law and/or regulation