Technical Service Representative

DuBois Chemicals, Inc.

. Provide technical service supporting product application at customer sites and create account satisfaction and retention .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical service and customer support, with a strong focus on mechanical and chemical testing, effective communication, and the ability to manage multiple customer accounts. Proficient in utilizing analytical tools and CRM systems to enhance customer satisfaction and retention.

Highest-signal resume keywords

Mechanical AptitudeTechnical/Mechanical On-Site TestingCustomer Relationship Management (CRM)Microsoft Products ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical ExperienceChemical TestingRepairs and InstallationsInventory ManagementProcess Improvements

Soft Skills

Attention to DetailExcellent Communication SkillsAbility to Work IndependentlyAdaptability to Customer Needs

Tools & Technologies

DuBois eToolsAnalytics Data Collection System

Industry Keywords

Customer SatisfactionService AuditsTechnical ChallengesProduct Application Support

About the role

Key responsibilities & impact

Provide technical service supporting product application at customer sites and create account satisfaction and retention
Manage multiple customers across an assigned geography using varied product lines
Provide assistance, information, and support to customers; handle inquiries and ensure customer satisfaction
Service DuBois equipment, including repairs, replacements, installations, chemical testing, and inventory management
Report and document findings and abnormal conditions, and offer recommendations
Resolve customer technical challenges and assist with process improvements
Communicate and collaborate with team members and cross-functional support employees
Learn and assist with DuBois eTools, System Surveys, and Cost Calculators
Enter chemical test results, meter/setpoint readings, inventory levels/dosage rates, GPS locations, and service times into Analytics or an equivalent data collection system
Travel to assigned customers to conduct service audits

Requirements

What you’ll need

2+ years of mechanical, chemical, or industrial experience
Mechanical aptitude in electrical and pipefitting preferred
Strong time management skills with attention to detail
Ability to understand the products and services offered by the company
Excellent oral and written communication skills
Proficient in performing technical/mechanical on-site testing
Ability to adjust to various customer needs and situations
Ability to work independently with minimal supervision
Proficient in Microsoft Products, Customer Relationship Management (CRM), and other analytical tools
Ability to travel up to 25% including overnight travel
Must be able to perform the essential functions of this position with or without reasonable accommodations