Account Executive

Duke Energy Corporation

. Manage strategic issues and cultivate relationships with Duke Energy’s largest and most complex commercial and industrial customers .

Posted 9/15/2026full-timeRaleigh • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex customer relationships and strategic issues within the energy sector, with a strong focus on customer satisfaction, business development, and regulatory knowledge. Capable of leading negotiations, coordinating cross-functional teams, and executing strategic plans to drive growth and enhance customer advocacy.

Highest-signal resume keywords

Customer Relationship ManagementElectric Distribution Systems KnowledgeBusiness Development ExperienceNegotiation SkillsCEM Certification Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electric Distribution SystemsTransmission SystemsEnergy Distribution KnowledgeAnalytical SkillsProject ManagementRegulatory KnowledgeProblem ResolutionStrategic PlanningMarket Trend AnalysisCustomer Advocacy

Soft Skills

Interpersonal SkillsCommunication SkillsConflict ResolutionDecision-Making SkillsTeam Collaboration

Certifications & Qualifications

CEM Certification

Industry Keywords

Energy SectorCustomer AdvocacyDemand Response ProgramsRenewable Energy OptionsRegulatory DevelopmentsEmergency ResponseLoad Growth OpportunitiesEconomic Development

About the role

Key responsibilities & impact

Manage strategic issues and cultivate relationships with Duke Energy’s largest and most complex commercial and industrial customers
Enhance customer satisfaction, strengthen external partnerships, build customer advocacy, and identify opportunities to grow earnings
Develop and execute strategies supporting company business objectives, policy priorities, and reputation management
Establish and maintain relationships within customer organizations for long-term engagement and strategic alignment
Apply knowledge of rate structures, billing options, demand response programs, and renewable options
Lead negotiations and resolve customer issues
Own and coordinate the entire customer relationship with internal departments and senior leadership
Partner with the economic development team to identify and manage potential projects or expansions
Identify and position technical products and service solutions
Manage the sales process from needs assessment through solution delivery
Coordinate customer service projects and load growth opportunities
Develop and execute strategic plans and action plans
Monitor and communicate market trends, forecasts, environmental and regulatory developments
Serve as liaison between customers and internal teams to deliver solutions
Support customers during emergencies and storm events with outage and restoration updates
Educate customers on regulatory and legislative matters, trends, technologies, and industry developments
Maintain technical knowledge of industrial processes, energy end uses, electric systems, transmission, and distribution systems
Support internal cross-functional teams in developing solutions for large business customers

Requirements

What you’ll need

Bachelor’s degree
Five (5) years minimum required related experience
In lieu of degree(s) and experience listed above, High School/GED AND eight (8) years minimum required related experience
Extensive knowledge of electric distribution and transmission systems and grid operations
Knowledge of customer-side energy distribution and energy-consuming systems and processes
Excellent interpersonal skills including communication skills, presentation skills, conflict resolution and negotiation skills
Business development experience
Excellent judgment and decision-making skills
Ability and flexibility to effectively manage and facilitate multiple projects and issues simultaneously
Effective analytical, problem identification and resolution skills
Ability to maintain composure and clarity of thought and purpose when confronted with highly stressful situations
Ability to work in a team environment to coordinate resources in a matrixed organization to meet customer expectations
Proven self-starter, with a results-oriented mindset, capable of taking initiative and driving tasks to completion with minimal supervision
Knowledge and capability to pass the CEM certification test
In lieu of requirements: HS/GED + 9 years of work experience or Associates + 7 years of work experience
Ability to engage 24/7 for response and resolution of emergent customer needs
Valid driver’s license
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Ability to report to the assigned Duke Energy facility as required, on average 3 full workdays per regular workweek

Benefits

Comp & perks

Friendly work environment
Opportunities for growth and development
Recognition for your work
Competitive pay and benefits