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Field Service Advisor
Duke Energy Corporation. Oversee recruitment, development, training, and management of assigned residential EnergyWise Home program licensed contractors and technicians .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing residential EnergyWise Home programs, including contractor recruitment, training, and compliance with electrical and HVAC standards. Proven ability to ensure customer satisfaction while controlling costs and managing vendor performance.
Highest-signal resume keywords
Contractor RecruitmentHVAC DiagnosticsNEC ComplianceCustomer Experience ManagementJourneyman License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical DiagnosticsHVAC DiagnosticsContract ManagementInventory ControlOn-Site InspectionsProgram ComplianceQuality AssuranceTechnical SupportTraining and DevelopmentEscalation Management
Soft Skills
Problem SolvingCommunicationLeadershipCustomer ServiceNegotiation
Certifications & Qualifications
Journeyman LicenseHVAC CertificationState Electrical Inspector Certification
Industry Keywords
EnergyWise Home ProgramResidential Electrical WorkMechanical WorkConstruction ManagementVendor Performance Monitoring
About the role
Key responsibilities & impact- Oversee recruitment, development, training, and management of assigned residential EnergyWise Home program licensed contractors and technicians
- Provide training and support for installation and servicing of EnergyWise Home devices
- Ensure positive customer experience while controlling program costs
- Control inventory and ensure contractual compliance
- Conduct on-site inspections and ensure NEC compliance
- Perform electrical and HVAC diagnostics
- Manage escalations and evaluate technical field tasks
- Resolve customer claims regarding residential EnergyWise Home program offerings
- Provide Duke Energy Storm Response support as needed
- Oversee quality and customer experience of daily service work and ensure code compliance, financial O&M targets, customer experience, and delivery KPIs are met
- Lead escalation processes with customers, vendor operation managers, code enforcement officials, and manufacturers' representatives
- Recruit, hire, and train electrical, HVAC, and appliance service providers within an assigned territory
- Manage vendor inventory levels, product quality, and financial accountability
- Negotiate and/or administer trade ally contracts regarding fee structure, delivery schedules, service levels, and program compliance
- Monitor vendor performance, licensing, insurance requirements, and agreement compliance; provide corrective action plans and reporting
Requirements
What you’ll need- Bachelor's degree in Engineering, Construction Management, or Business Administration and a minimum of 1 year of related work experience, or an Associate's degree and a minimum of 3 years of related work experience, or a High School Diploma/GED and a minimum of 5 years of related work experience
- Journeyman License and/or HVAC/Telecommunications Accredited Certification and/or State Electrical Inspector’s Certification
- Residential electrical, mechanical, or construction work experience under a State Licensed/Registered Contractor or Energy Company preferred
- Must be able to obtain state Electrical Inspector certification within six months of hire
- Valid Driver's License
- Must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- 50+% travel
- 24/7 on-call responsibility for a period of one week at a time
- Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way
Benefits
Comp & perks- Friendly work environment
- Opportunities for growth and development
- Recognition for your work
- Competitive pay and benefits
- Relocation assistance, as applicable (not provided)