Lead Prod & Services Manager – Utility Program Integration

Duke Energy Corporation

. Analyze customer benefits and rebates available from products and services .

Posted 9/16/2026full-timeCharlotte • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic planning, business operations, and project management within a utility regulatory environment. Proficient in developing customer-focused strategies, managing stakeholder relationships, and executing marketing campaigns to drive business performance.

Highest-signal resume keywords

Strategic PlanningProject ManagementFinancial AcumenCross-Functional LeadershipMarket Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market Research AnalysisCustomer Journey MappingBudget DevelopmentPerformance Metrics EvaluationProcess ImprovementCampaign PlanningRegulatory ComplianceProduct DevelopmentImplementation PlanningData Analysis

Soft Skills

CollaborationProblem-SolvingCommunicationInfluencingOrganizational Skills

Tools & Technologies

PowerPointProject Management Software

Industry Keywords

Utility Regulatory EnvironmentStakeholder ManagementBusiness PlanningOperational PlanningChange Management

About the role

Key responsibilities & impact

Analyze customer benefits and rebates available from products and services
Work with product owners to understand eligibility and customer benefits
Lead discussions and workshops with product owners and stakeholders to drive deliverables
Set objectives and execute or adjust strategies and plans for integrating utility programs into the customer-facing application
Develop and implement marketing campaigns with product stakeholders
Develop customer journey maps and process flows
Develop and evaluate metrics to improve lead generation, close rates, and sales effectiveness
Analyze market research and set customer-focused strategies, plans, budgets, and resource deployment
Lead campaign planning, set objectives, measure and analyze performance, and improve customer satisfaction
Manage profitable products and services with internal and external stakeholders
Balance regulatory and non-utility product opportunities in each jurisdiction and work with compliance
Develop and execute long-term, annual, market, and segment product plans
Review and improve work processes for assigned products, programs, and services
Develop capital and O&M budgets
Develop product lines, improvements, promotional strategies, and expanded offers
Monitor legislative and regulatory activities and support strategy and product development
Manage contractual obligations when applicable
Manage vendor relationships, including performance standards, quality, timeliness, tracking, reporting, invoicing, equipment operation, customer satisfaction, and stakeholder coordination

Requirements

What you’ll need

Bachelor's Degree in Engineering, Business, Finance, or other related degree, with minimum 5 years related working experience
Associate's degree and 7 years of related experience
In lieu of bachelor's/associates degree, a High School Diploma/GED and 9 years of related work experience
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Background in strategic planning, business planning, operational planning, growth planning, or jurisdictional planning
Experience leading or coordinating cross-functional initiatives, governance routines, and business planning processes
Experience with project management, including development of implementation plans, timelines, status reporting, and follow-up routines
Strong financial acumen and ability to connect performance insights to business decisions
Expert PowerPoint skills, including translating strategy, data, performance insights, and complex initiatives into clear, compelling executive-level presentation stories
Strong collaboration and relationship-building skills across functions and levels
Strong problem-solving, analytical, and decision-support skills
Strong organizational and planning skills, with the ability to manage multiple priorities
Strong written, verbal, and presentation communication skills
Demonstrated ability to influence, facilitate, and drive alignment across diverse stakeholder groups
Experience preparing executive presentations, business reviews, leadership meeting materials, and strategic updates
Systems thinking and ability to connect functions, priorities, initiatives, and enterprise objectives
Experience successfully working in a team environment to achieve shared goals
Experience working in a utility regulatory environment
Comprehensive financial and business acumen
Ability to analyze market and financial data and research to develop customer and product strategies and plans
Demonstrated experience in change management, process integration and implementation, and supervisory or management experience
Business operations experience
Excellent interpersonal, communication, presentation, conflict resolution, management, leadership, and facilitation skills

Benefits

Comp & perks

Competitive pay and benefits
Friendly work environment
Opportunities for growth and development
Recognition for your work