Products & Services Manager – Senior, Residential DSM Programs

Duke Energy Corporation

. Oversee the day-to-day and long-term management and operation of EnergyWise Home, Duke Energy Florida’s residential demand response program, and its multi-year switch modernization effort .

Posted 10/26/2026full-timeSt. Petersburg • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, financial forecasting, and demand response initiatives, with a strong focus on stakeholder collaboration and regulatory compliance. Proficient in analyzing operational data to drive continuous improvement and enhance customer experience.

Highest-signal resume keywords

Program ManagementFinancial ForecastingDemand Response ExperienceOperational Data AnalysisStakeholder Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Capital Project PlanningBudget ManagementProcess IntegrationChange ManagementData Analysis

Soft Skills

Interpersonal SkillsCommunication SkillsLeadership SkillsConflict ResolutionFacilitation Skills

Tools & Technologies

ExcelPower BISQLCustomer Management SystemsBilling Systems

Industry Keywords

Demand ResponseLoad ManagementUtility Customer ProgramsRegulatory ComplianceStakeholder Meetings

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Oversee the day-to-day and long-term management and operation of EnergyWise Home, Duke Energy Florida’s residential demand response program, and its multi-year switch modernization effort
Define program scope, goals, and deliverables with management and stakeholders
Develop and maintain multi-year replacement plans and 5-year business plans, including annual scope, capital and O&M forecasts, and monthly actuals-versus-forecast reviews
Manage installation contractors and technology vendors, including statements of work, pricing, technician staffing, performance metrics, and invoice review
Oversee customer outreach, scheduling, field service requests, and enrollment/unenrollment processing
Monitor program progress, device performance, and installation results; resolve issues and roadblocks
Promote continuous improvement, automation, and data-driven decision-making
Facilitate stakeholder meetings and leadership updates; prepare governance and estimate materials
Coordinate with IT, Finance, Customer Operations, Marketing, Legal, and Regulatory teams on system changes, cost recovery, and regulatory reporting
Conduct peer review of program data and results for regulatory filings, audits, and jurisdictional presentations
Ensure customer communications and outreach comply with regulations and company policy
Identify and mitigate risks affecting program delivery, customer experience, and demand response availability
Provide guidance to cross-functional team members, field advisors, and contractors without direct reports
Analyze operational data to prioritize replacement scope and improve outcomes
Maintain current, organized, and accessible program documentation, procedures, and operating manuals
Conduct post-program and annual reviews to capture lessons learned

Requirements

What you’ll need

Senior level: Bachelor’s degree in Business, Finance, Engineering, or related field and minimum 3 years of related work experience; or Associate’s degree and minimum 5 years of related work experience; or High School Diploma/GED and minimum 7 years of related work experience
Lead level: Bachelor’s degree in Business, Finance, Engineering, or related field and minimum 5 years of related work experience; or Associate’s degree and minimum 7 years of related work experience; or High School Diploma/GED and minimum 9 years of related work experience
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Proven financial and business acumen, including capital project planning, forecasting, and budget management
Experience with demand response, load management, or utility customer programs
Familiarity with customer, billing, and work-management systems, system integrations, and vendor-hosted platforms
Ability to analyze operational and market data using tools such as Excel, Power BI, and SQL
Experience in change management, process integration, and implementation
Excellent interpersonal, communication, presentation, conflict resolution, management, leadership, and facilitation skills
Must live within a reasonable commute to the designated Duke Energy facility, not greater than 50 miles one way
Must report to the assigned Duke Energy facility as required, averaging 3 full workdays per regular workweek
May require support during demand response events or emergency conditions outside normal business hours

Benefits

Comp & perks

Competitive pay and benefits
Opportunities for growth and development
Recognition for your work
Relocation assistance provided (as applicable)
Hybrid work arrangement
5-15% travel