Revenue Assurance Investigator

Duke Energy Corporation

. Investigate reports of meter tampering, power theft, equipment problems, revenue integrity issues, and discrepancies between actual and contract kW .

Posted 10/14/2026full-timeGreenville • South Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating meter tampering and power theft, with a strong understanding of electrical metering applications and regulatory compliance. Proficient in utilizing the SS9 mobile work management system for effective documentation and coordination with various stakeholders.

Highest-signal resume keywords

Electrical Metering KnowledgeSS9 Work Management System ProficiencyRevenue Assurance ProcessesRegulatory ComplianceField Investigation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical Systems and TechnologyMeter Tampering InvestigationPower Theft AnalysisEvidence DocumentationCustomer InteractionData AnalysisRegulatory ProceduresBackbilling ProceduresField Investigation TechniquesDe-escalation Training

Soft Skills

Clear CommunicationTraining and FeedbackProblem SolvingAdaptabilityTeam Coordination

Tools & Technologies

SS9 Mobile Work Management SystemTracking SystemsDocumentation ToolsField Equipment

Certifications & Qualifications

Valid State Driver's License

Industry Keywords

Revenue IntegrityPower TheftMetering EquipmentElectrical ApplicationsState StatutesRegulatory RequirementsCustomer Premises InspectionField InvestigationUtility ComplianceEnergy Protection

About the role

Key responsibilities & impact

Investigate reports of meter tampering, power theft, equipment problems, revenue integrity issues, and discrepancies between actual and contract kW
Notify Customer Delivery, Meter Engineering, Accounts Receivable, and Billing personnel of relevant findings
Administer internal Revenue Assurance processes and follow external regulatory and legal procedures
Conduct thorough investigations, document conditions, gather evidence and witness information, and analyze findings
Provide ongoing training and feedback to field and office personnel on energy protection issues
Compile billing history, meter information, customer information, pending orders, photographs, damaged equipment, witness statements, and other evidence
Use the SS9 mobile work management system to complete investigation work orders and record pertinent information, fines, and identified losses
Coordinate with internal and external partners, local law enforcement, magistrates, apartment managers, Engineering, AMI Operations, Metering, Accounts Receivable, and Delivery personnel
Maintain knowledge of state statutes, regulatory requirements, and backbilling procedures
Respond to requests from local officials and investigate suspected meter tampering and power theft
Provide clear verbal and written instructions and complete Form 178 documentation for confirmed power theft
Maintain accurate information in residential and non-residential tracking systems and generate monthly effectiveness reports
Evaluate customer concerns and conduct follow-up investigations before decisions to disconnect electric service
Complete de-escalation training
Travel 15–25% and work as a highly mobile field investigator

Requirements

What you’ll need

Associate's degree in Electrical Systems and Technology
In lieu of an Associate's degree: High School/GED and 4 years of related work experience
Valid state driver's license
Knowledge and experience of electrical metering and applications with voltages less than 600 volts
Ability to utilize the computer-based SS9 work management system
Ability to lift or carry tools, PPE, and meters and navigate steps, embankments, cellars, and basements
Ability to work outside in various weather conditions and in undesirable or isolated areas
Ability to access occupied customer premises to inspect metering equipment, lines, and facilities
Ability to work odd hours as needed
Must live within a reasonable commute of the posted reporting location, no greater than 50 miles one way
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Benefits

Comp & perks

Friendly work environment
Opportunities for growth and development
Recognition for your work
Competitive pay and benefits
Company vehicle for work duties
De-escalation training