Senior Energy Efficiency Specialist

Duke Energy Corporation

. Handle sensitive and high-level customer complaints .

Posted 11/3/2026full-timeNew Port Richey • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in energy efficiency consultation, customer service, and project management while effectively communicating technical information to diverse audiences. Proven ability to analyze equipment operations and implement cost-effective solutions in compliance with industry standards.

Highest-signal resume keywords

Energy Efficiency ConsultationProject ManagementCustomer Relations SkillsTechnical AnalysisConsultative Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Energy AnalysisHVAC OperationsBuilding Code KnowledgeElectrical PrinciplesEquipment TroubleshootingData Collection and AnalysisBudget DevelopmentProcess AnalysisTraining and SupportSales Goals Achievement

Soft Skills

Effective CommunicationProblem IdentificationIndependent Decision MakingRelationship BuildingAutonomous Work Ability

Tools & Technologies

Duke Energy Customer Service SystemEnergy Management SystemsDiagnostic Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Energy Efficiency ProgramsFPSC Policies and ProceduresDSM ProgramsNational Electric Code ComplianceCommunity Engagement

About the role

Key responsibilities & impact

Handle sensitive and high-level customer complaints
Provide training and support to less senior employees
Serve as project leader and assist management with budget development, internal process analysis, project management, and training initiatives
Serve on committees and councils as needed to represent the department
Perform on-site energy analysis of residential customer premises and equipment operation
Educate customers by presenting findings and motivate them to implement cost-effective energy conservation measures
Promote energy efficiency programs and other products and services
Follow through on customers' behalf with vendors, suppliers, contractors, and Duke Energy departments to resolve concerns or issues
Balance multiple demands and competing priorities with limited supervision
Translate technical information into customer-friendly terms to resolve customer concerns and technical issues
Promote Duke Energy at community events, tradeshows, and homeowner association presentations
Support storm restoration activities as part of the Logistics organization
Collect technical data at customer homes and analyze equipment operation
Troubleshoot equipment problems and inspect duct systems, attic insulation, windows, roofing, appliances, and HVAC systems
Provide consultation on energy usage and operational improvements
Promote applicable Energy Efficiency programs and meet program sales goals
Inspect Energy Management systems for reliability, availability, and compliance with Duke Energy and National Electric Code standards
Resolve customer concerns and technical inquiries
Follow up with customers to ensure expectations are met
Participate in exhibit marketing and trade shows
Identify targeted customers and opportunities for other programs and services
Conduct training seminars for call center, service, and line personnel
Build relationships with local, state, and national trade ally organizations
Support special projects as assigned

Requirements

What you’ll need

High School/GED degree
Minimum 5 years related work experience
Experience in consultative sales preferred
Duke Energy Customer Service System experience preferred
Effective analytical, problem identification, diagnostic and resolution skills
Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces
Must be approved to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions or within crawl space underneath structures, exposed to particulates
Detailed knowledge of company and FPSC policies and procedures
Technically sound with clear understanding of electrical and electronic principles, building envelope, equipment operation, HVAC operations, and building code
Strong customer relations skills along with excellent communication skills are required
Ability to work autonomously
Independent decision making
Working knowledge of DSM programs
Valid Driver's License
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Benefits

Comp & perks

Friendly work environment
Opportunities for growth and development
Recognition for your work
Competitive pay and benefits
Relocation assistance not provided