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Senior Product Manager – Accounts Receivable, Customer Financial Services
Duke Energy Corporation. Lead product strategy, roadmap development, and delivery for Accounts Receivable and Customer Financial Services capabilities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product strategy and management for Accounts Receivable and Customer Financial Services, with a strong focus on compliance, operational efficiency, and team leadership. Proficient in managing vendor relationships and driving continuous improvement in customer experience and financial accuracy.
Highest-signal resume keywords
Product Strategy DevelopmentAgile Product ManagementCustomer Information Systems (CIS)Vendor Relationship ManagementFinancial Operations Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable ManagementCredit & CollectionsPayment ProcessingTax AccountingRefund ManagementSAP IS-USAP FI-CASDLC ProcessKPI-Driven EnvironmentDigital Tools Communication
Soft Skills
Excellent CommunicationRelationship BuildingInfluencing SkillsSelf-DirectedProactive Problem Solving
Industry Keywords
Utility Industry ExperienceCustomer Financial OperationsPortfolio GovernanceOperational SupportContinuous Improvement
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Lead product strategy, roadmap development, and delivery for Accounts Receivable and Customer Financial Services capabilities
- Oversee Credit & Collections, FI-CA, Payments, Refunds, Tax, PIPP, PrePay, and Lighting solutions
- Partner with business leaders to define priorities and translate objectives into technology solutions
- Manage product backlogs, enhancement requests, incidents, defects, and operational support
- Ensure production stability, service-level attainment, compliance, and regulatory support
- Lead cross-functional teams of product managers, product owners, analysts, consultants, and vendor partners
- Drive continuous improvement for customer experience, operational efficiency, and financial accuracy
- Support major projects, regulatory initiatives, system upgrades, and modernization efforts
- Develop and mentor team members
- Provide executive-level communications, status reporting, risk management, and portfolio governance
- Perform work from remote and onsite locations after onboarding, reporting to the assigned facility as required and directed, averaging three full workdays onsite per regular workweek
- Travel 5–15%
Requirements
What you’ll need- Bachelor’s degree
- Eight (8) or more years related work experience
- Alternatively, High School/GED and twelve (12) or more years related work experience in lieu of a Bachelor’s degree and five (5) or more years related work experience
- Utility industry experience preferred
- Experience with Customer Information Systems (CIS), SAP IS-U, SAP FI-CA, or customer financial operations preferred
- Knowledge of collections, payment processing, refund management, tax accounting, and assistance programs preferred
- Agile product management and portfolio leadership experience preferred
- Experience managing vendor relationships and production support organizations preferred
- Entrepreneurial with a strong inclination towards action, preferably with experience shipping software
- Ability to communicate complex and innovative concepts to a new product development team
- Passion for technology products and ability to identify opportunities to innovate
- Ability to be self-directed and proactively anticipate problems and seek opportunities
- Excellent communication skills and ability to build relationships and influence across management and organizational levels
- Strong understanding of the SDLC process and ability to work in an agile environment with bi-weekly releases
- Ability to educate and communicate to leaders across the Company on effective use of digital tools
- Ability to quickly understand business, evaluate priorities, and assess product feature value
- Experience in a KPI-driven environment with accountability for determining the best course of action to meet goals
- Two or more years’ experience with relevant new product or technology development in a fast-paced environment
- Must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- Must live within a reasonable commute of a designated Duke Energy facility, not greater than 50 miles one way
Benefits
Comp & perks- Friendly work environment
- Opportunities for growth and development
- Recognition for your work
- Competitive pay and benefits
- Hybrid work arrangement
- Relocation assistance as applicable (not provided for this position)