Senior Work Management Specialist

Duke Energy Corporation

. Provide advanced-level work management support for PGO Grid Operations DCC .

Posted 9/30/2026full-timeGarner • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced work management capabilities, including effective communication, problem-solving, and process improvement skills. Proficient in managing workflows, customer service, and supporting emergency operations while adhering to safety guidelines.

Highest-signal resume keywords

Work Management SupportCustomer Experience KnowledgeMicrosoft Office SoftwareAnalytical SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order ReconciliationBilling ManagementExpense ReportingGeneral Ledger AccountingStorm Resource TrackingOutage ManagementProcess ImprovementEmergency DispatchingInvestigative SkillsCritical Thinking

Soft Skills

Effective TeamworkGood JudgmentFlexibilityDependabilityInterpersonal Skills

Industry Keywords

Safety GuidelinesLocal OrdinancesPermitsInspectionsCustomer ServiceHuman Performance Safety Culture

About the role

Key responsibilities & impact

Provide advanced-level work management support for PGO Grid Operations DCC
Ensure accurate and timely execution of work supporting safety, reliability, storm restoration, and cost management
Solve complex problems and drive process improvements
Coordinate cross-functional workflows and support a strong customer experience
Communicate with operations, management, employees, leaders, and customers
Track work status and monitor reports for process adherence and scheduling timelines
Manage workflows, billing, timesheets, general ledger accounting, accruals, invoices, expense reports, and work-order reconciliation
Support leadership with scheduling, phone coverage, travel arrangements, expense reports, calendars, meetings, reports, presentations, and correspondence
Provide emergency support including dispatching, emergency locates, oil-spill reporting, meter pinging, ETOR updates, event assignments, and outage-management updates
Update storm resource tracking and outage management tools during storm restoration
Support programs, projects, processes, corporate initiatives, and special projects across work groups
Participate in safety meetings and support the Human Performance safety culture
Follow ergonomics and safety guidelines
Demonstrate continuous learning and development
Maintain confidential information professionally and discreetly

Requirements

What you’ll need

High School/GED degree
Two (2) years related work experience
Advanced, fully competent knowledge of applications used in Distribution, Customer Experience and Services
Flexibility and dependability during normal work schedule and after-hours emergency storm restoration
Effective teamwork
Knowledge of local ordinances, permits, and inspections
Effective written and verbal communication and interpersonal skills
Working knowledge of Microsoft Office Software
Previous customer service experience
Ability to prioritize work effectively
Good judgment in decision making
Ability to work independently in resolving problems
Investigative, research and analytical skills for complex work order status, auditing and corrections
Critical thinking to resolve issues independently and with limited supervision
Ability to manage external communication and resolve escalated customer situations
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Ability to work onsite and remotely, live within a reasonable commute of a designated Duke Energy facility, not greater than 50 miles one way
Availability to report to the assigned facility, on average 3 full workdays per regular workweek
Ability to work 5–15% travel

Benefits

Comp & perks

Friendly work environment
Opportunities for growth and development
Recognition for your work
Competitive pay and benefits
Emergency storm restoration support opportunities
Hybrid work arrangement
No relocation assistance provided