Senior Work Management Specialist – Distribution Control Center

Duke Energy Corporation

. Provide advanced-level work management support for the PGO Grid Operations Distribution Control Center .

Posted 9/15/2026full-timeCharlotte • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced work management capabilities, including effective communication, problem-solving, and coordination of cross-functional workflows. Proficient in managing billing, invoicing, and utilizing work management applications to support operational objectives.

Highest-signal resume keywords

Advanced Knowledge Of Applications Used In DistributionEffective Written And Verbal CommunicationMicrosoft Office ProficiencyCustomer Service ExperienceAnalytical Skills For Complex Work Order Status

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Management ApplicationsBilling ManagementInvoicingExpense ReportingGeneral Ledger AccountingStorm Resource TrackingOutage ManagementJob Status TrackingCritical ThinkingProblem Resolution

Soft Skills

Interpersonal SkillsDecision MakingAbility To Prioritize WorkIndependent Problem SolvingEffective Communication

Tools & Technologies

Microsoft WordMicrosoft PowerPointMicrosoft ExcelWork Management Systems

Industry Keywords

Customer ExperienceDistribution Control CenterSafety ManagementContinuous ImprovementLocal OrdinancesPermitsInspections

About the role

Key responsibilities & impact

Provide advanced-level work management support for the PGO Grid Operations Distribution Control Center
Support safety, reliability, storm restoration, cost management, and customer experience objectives
Solve complex problems and participate in continuous improvement initiatives
Coordinate cross-functional workflows and collaborate with work groups, employees, leaders, supervisors, and managers
Track job status and report details to appropriate personnel
Communicate regarding proper execution of work
Manage billing, invoicing, expenses, timesheets, accruals, invoices, and general ledger accounting
Reconcile credit cards, expense reports, work order materials, labor, and equipment
Dispatch daily work to field performers
Monitor reports and ensure work is scheduled within established timelines
Use Word, PowerPoint, Excel, and work management systems to prepare correspondence, reports, presentations, agendas, minutes, calendars, and meetings
Support leadership with scheduling, phones, expense reports, travel arrangements, and meeting coordination
Provide emergency support including dispatching, emergency locates, oil spill reporting, meter pinging, ETOR updates, event assignments, and outage management event creation and clearing
Update storm resource tracking and outage management tools during storm restoration
Support programs, projects, and processes using work management applications
Participate in safety meetings and support Human Performance, Wellness, and corporate initiatives
Administer special projects across work groups, including employee survey, charitable, diversity and inclusion, and wellness activities
Demonstrate continuous learning and development

Requirements

What you’ll need

High School/GED diploma
Two (2) years related work experience
Advanced, fully competent knowledge of applications used in Distribution, Customer Experience and Services
Advanced knowledge of system applications used in Distribution, Customer Experience & Services
Knowledge of local ordinances, permits, and inspections
Effective written and verbal communication and interpersonal skills
Working knowledge of Microsoft Office software
Previous customer service experience
Ability to prioritize work effectively
Good judgment in decision making
Ability to work independently in resolving problems
Investigative, research, and analytical skills for complex work order status, auditing, and corrections
Critical thinking to resolve issues independently and with limited supervision
Ability to manage external communication and resolve escalated customer situations
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Ability to live within a reasonable commute to the designated Duke Energy facility for hybrid work

Benefits

Comp & perks

Friendly work environment
Opportunities for growth and development
Recognition for your work
Competitive pay and benefits
Hybrid work arrangement
Emergency/storm restoration support opportunities
5–15% travel
Relocation assistance not provided
No visa sponsorship