Vendor Analyst

Duke Energy Corporation

. Support vendor relations, contract negotiations, business process support, and business-IT liaison activities .

Posted 10/12/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management, contract negotiations, and business process optimization while effectively collaborating with diverse teams to enhance operational performance and address risks. Proficient in data analysis and project management principles to support strategic decision-making and vendor performance evaluation.

Highest-signal resume keywords

Vendor ManagementContract NegotiationData AnalysisProject ManagementBusiness Process Optimization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalyticsBusiness Process KnowledgeSystem FunctionalityRoot Cause AnalysisKPI TrackingRisk ManagementProcess ImprovementTesting SupportPlanningEvaluating Alternatives

Soft Skills

Written CommunicationOral CommunicationProblem-SolvingInterpersonal Skills

Tools & Technologies

Duke Tools

Industry Keywords

Vendor RelationsBusiness-IT LiaisonOperational MetricsService-Level TargetsExecutive Escalation

About the role

Key responsibilities & impact

Support vendor relations, contract negotiations, business process support, and business-IT liaison activities
Assist in defining third-party vendor strategies and direction
Support complex customer operations projects across multiple jurisdictions
Collaborate with vendor personnel, centralized operations, and peers to improve business processes
Implement Duke tools, best practices, innovations, and standards
Establish processes to identify and address risks and manage escalations
Plan vendor targets and track vendor KPIs and costs
Provide technical expertise and business process guidance for problem resolution and opportunities
Guide day-to-day operations across vendors
Manage vendor relationships, issue escalation, resolution, and partnership creation
Lead strategic reviews and planning sessions
Serve as an executive escalation point and provide solutions requiring executive buy-in
Share best practices between Duke call centers
Address vendor performance opportunities and contractual service-level targets
Monitor operational metrics, risks, and issues affecting vendor performance
Interpret vendor results for Duke leadership
Serve as primary point of contact for vendor-related activities
Schedule and participate in vendor performance reviews and annual roadmap meetings
Analyze vendor performance and conduct root cause analysis
Identify system or process fix and enhancement opportunities
Provide testing support for system and process changes and upgrades
Ensure teams are prepared to support initiatives

Requirements

What you’ll need

Associate's degree in Other Related Degree
Alternatively, high school/GED degree and a minimum of five (5) years of related work experience
Must live within a reasonable commute to a Duke Energy facility
Must live within a Duke Energy footprint state (NC, SC, FL, OH, KY, IN) or the DC metro area
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Knowledge of business processes, system functionality, database tables, data analytics, and work group metrics
Awareness of project management theories and principles
Proficiency in planning, data analysis, evaluating alternatives, and preparing and presenting recommendations
Very good written and oral communication skills
Very good problem-solving and analysis skills
Ability to deal with individuals from varied socio-economic, cultural, and ethnic backgrounds

Benefits

Comp & perks

Friendly work environment
Opportunities for growth and development
Recognition for your work
Competitive pay and benefits
Remote work after the onboarding period
No travel required
No relocation assistance