Work Management Specialist I

Duke Energy Corporation

. Provides work management support for Distribution, Customer Experience & Services .

Posted 9/28/2026full-timeKernersville • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing work schedules and supporting emergency restoration efforts. Proficient in Microsoft Office and capable of collaborating with various teams to enhance customer experience and ensure compliance with construction standards.

Highest-signal resume keywords

Customer Service SupportMicrosoft Office ProficiencyEmergency Storm RestorationEffective Communication SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Customer SkillsFlexibilityDependabilityInterpersonal SkillsStress Management

Tools & Technologies

Work Management Applications

Industry Keywords

IBEW 1393 Contract ComplianceConstruction StandardsJoint Use NotificationsOffice LogisticsSafety Guidelines

About the role

Key responsibilities & impact

Provides work management support for Distribution, Customer Experience & Services
Provides quality customer service and support
Ensures work is scheduled and executed timely
Communicates reliability details to external customers using available tools and systems
Pings meters during storms
Provides availability during normal work schedules and emergency storm restoration after hours and weekends
Takes ownership of customer issues until resolved
Facilitates communication between internal and external customers
Reports job status details and communicates daily with C&M and Designers
Builds knowledge of construction standards, compatible units, and construction prints
Assists with preliminary research and root cause analysis
Collaborates with other work groups to support customer experience
Initiates facility and security requests
Assists with IBEW 1393 contract compliance
Creates and maintains joint use notifications with other utilities
Dispatches daily work to field performers
Maintains office records and confidential company/employee information
Orders office supplies and manages incoming/outgoing mail and packages
Assists managers with meeting minutes, action items, and office logistics
Applies correct general ledger accounting and processes vendor invoices
Reconciles work order materials, labor, and equipment
Resolves errors and prepares construction work orders for close-out
Processes timesheets, credit card reconciliations, expense reports, invoices, and customer billing
Provides emergency restoration support, including dispatching, updating, emergency locates, oil-spill reporting, meter pinging, and ETOR updates
Supports reliability programs and processes using work management applications
Participates in safety meetings and follows office safety guidelines
Supports corporate initiatives and administers special projects across work groups

Requirements

What you’ll need

High School/GED
Demonstrates excellent customer skills
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Collaborates effectively in a team environment
Demonstrates knowledge of Microsoft Office software
Possesses effective written and verbal communication and interpersonal skills
One to three years of providing customer service support
Effectively manages stressful situations
Must live within a reasonable commute to the designated Duke Energy facility
Reliable, consistent transportation is required
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Benefits

Comp & perks

Friendly work environment
Opportunities for growth and development
Recognition for your work
Competitive pay and benefits
Hybrid work arrangement
15–25% travel requirement during storm restoration events
Reliable, consistent transportation required for timely arrival at the applicable facility