Work Management Specialist I/II

Duke Energy Corporation

. Execute further work orders in Maximo and ss9 .

Posted 10/21/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in work management processes, including executing work orders in Maximo and SAP, while providing technical and analytical support for Delivery Operations. Strong communication skills facilitate effective collaboration with field technicians and external customers.

Highest-signal resume keywords

Maximo Work Order ExecutionSAP Order ResearchCustomer CommunicationWork Management SupportMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work Order ManagementRoot-Cause AnalysisGeneral-Ledger AccountingConstruction Work Order PreparationCost Calculation and Invoicing

Soft Skills

Effective CommunicationTeam CollaborationProblem ResolutionDecision MakingFlexibility

Tools & Technologies

MaximoSAPMicrosoft OfficeOutage Management ToolsStorm Resource Management

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Customer DeliveryDelivery OperationsEngineering StandardsConstruction PrintsEmergency Restoration

About the role

Key responsibilities & impact

Execute further work orders in Maximo and ss9
Handle CRTs and review BPEMS
Research SAP orders before dispatch
Monitor the street lighting repair team mailbox for escalated customer complaints
Support street lighting repair technicians in the field
Onboard and offboard field technicians
Analyze pending and future-dated streetlight work requests and dispatch them to field resources
Provide technical, analytical, and work management support for Delivery Operations
Communicate reliability details to external customers and facilitate internal and external customer communication
Resolve customer issues, conduct root-cause analysis, and report job status
Monitor reports for process adherence and provide coaching feedback to supervision
Maintain knowledge of Engineering and Construction standards, compatible units, construction prints, and Delivery Operations requirements
Audit work to ensure accurate and timely customer billing
Schedule work to meet established timelines
Verify and apply general-ledger accounting in work-related applications
Manage accrual timelines, invoices, materials, labor, equipment, contractor charges, and timesheets
Resolve errors and prepare construction work orders for closeout
Create follow-up work orders using cost-effective resources and skill sets
Obtain approvals, calculate costs, and generate invoices for governmental lighting, highway relocations, property damage claims, and miscellaneous costs
Support emergency restoration by allocating event assignments and updating storm resource and outage-management tools
Support Delivery Operations reliability programs and processes
Participate in safety meetings, follow office safety guidelines, support corporate initiatives, and pursue continuous learning

Requirements

What you’ll need

High School/GED for Work Management Specialist I
Minimum 1 year of related work experience for Work Management Specialist I
High School diploma or 1–3 years of Customer Delivery experience in lieu of a degree for Work Management Specialist II
Valid Driver's License
Working knowledge of Microsoft Office Software
General knowledge of applications used in Customer Delivery/Delivery Operations
Good judgment in decision making
Effective written and verbal communication skills
Ability to collaborate effectively in a team environment
Ability to work independently in resolving problems
Flexibility and dependability during normal work schedule and after-hours emergency storm restoration
Ability to prioritize work effectively
Ability to support changing work environments, processes, and policies
Ability to live within a reasonable commute of a designated Duke Energy facility, not greater than 50 miles one way
Ability to report to the assigned Duke Energy facility as required, averaging 3 full workdays per regular workweek after onboarding
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
5–15% travel

Benefits

Comp & perks

Competitive pay and benefits
Opportunities for growth and development
Recognition for your work
Hybrid work arrangement
Emergency storm restoration support opportunities
5–15% travel reimbursement/coverage implied by role travel requirements (not expressly stated as a benefit)