FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Work Management Specialist – Level I, II
Duke Energy Corporation. Provide work management support for Distribution, Customer Experience & Services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively collaborate in team environments while managing work schedules and emergency situations. Proficient in work management applications and Microsoft Office, with a solid understanding of Distribution processes and compliance standards.
Highest-signal resume keywords
Customer Service SkillsWork Management ApplicationsMicrosoft Office ProficiencyCollaboration SkillsProblem Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Work Management SupportGeneral-Ledger AccountingVendor Invoice ProcessingConstruction Standards KnowledgeRoot Cause AnalysisTimesheet ManagementExpense Report PreparationWork Order CreationJoint-Use NotificationsCAPS Application Proficiency
Soft Skills
Effective CommunicationFlexibilityDependabilityStress ManagementInterpersonal Skills
Tools & Technologies
Business Automation PlatformWork Management ToolsOffice Record-Retention Systems
Industry Keywords
IBEW 1393 Contract ComplianceCustomer ExperienceDistribution ProcessesLocal OrdinancesPermitsInspections
About the role
Key responsibilities & impact- Provide work management support for Distribution, Customer Experience & Services
- Provide quality customer service and support
- Schedule and ensure timely execution of work
- Use work management tools and systems to communicate reliability details to external customers, including pinging meters during storms
- Provide availability during normal schedules and emergency storm restoration after hours and weekends
- Own customer issues through resolution and facilitate communication between internal and external customers
- Report job status details and communicate daily with C&M and Designers
- Build knowledge of construction standards, compatible units, construction prints, and Distribution processes
- Assist with customer issue research and root cause analysis
- Collaborate with work groups to support the desired customer experience
- Initiate facility and security requests
- Assist with IBEW 1393 contract compliance
- Create and maintain joint-use notifications with other utilities
- Dispatch daily work to field performers
- Maintain office record-retention files and confidential company/employee information
- Order office supplies and manage incoming and outgoing mail and packages
- Assist managers with meeting minutes, action items, and office logistics
- Maintain local bulletin boards with required reference materials
- Apply correct general-ledger accounting in work-related applications
- Process vendor invoices via CAPS, including vendor/W9 setup in the Business Automation Platform
- Reconcile work order materials, labor, and equipment with actual field construction
- Resolve errors and prepare construction work orders for close-out
- Report units of property to asset accounting
- Maintain accurate timesheets and screen field performers’ timesheets
- Reconcile credit cards and prepare expense reports with proper GL accounting
- Create work orders for follow-up work
- Process invoices and customer billing
- Prepare for and provide emergency restoration support
- Support Delivery Operations reliability programs using work management applications
- Participate in safety meetings and support Human Performance safety culture
- Follow ergonomics and office safety guidelines
- Support corporate initiatives and administer special projects across work groups
Requirements
What you’ll need- High School/GED degree required for Work Management Specialist I
- High School/GED degree and one year of relevant industry experience required for Work Management Specialist II
- Excellent customer service skills
- Flexibility and dependability during normal work schedules and emergency storm restoration, including after hours and weekends
- Ability to collaborate effectively in a team environment
- Knowledge or proficiency in Microsoft Office software
- Effective written and verbal communication and interpersonal skills
- One to three years of customer service support experience desired
- Ability to manage stressful situations
- General knowledge or proficiency in applications used in Distribution, Customer Experience & Services
- Knowledge of local ordinances, permits, and inspections
- Ability to support changing work environments, processes, and policies
- Ability to prioritize work effectively and work independently in resolving problems
- Reliable internet when working remotely
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- Ability to work three days per week in the office after onboarding
- Availability for 5–15% travel
- No relocation assistance provided
Benefits
Comp & perks- Competitive pay and benefits
- Opportunities for growth and development
- Recognition for your work
- Hybrid work arrangement
- Reliable internet when working remotely
- Relocation assistance as applicable (not provided for this role)