Patient Account Associate – Payment Posting

Duke University Health System

. Record and generate information related to the patient revenue process .

Posted 9/30/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient revenue processes, including billing and collections, while maintaining compliance with policies. Strong ability to analyze data and develop professional relationships to enhance customer satisfaction.

Highest-signal resume keywords

Patient Revenue ProcessBilling And CollectionsData AnalysisExcellent Communication SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntrySpreadsheet ManagementMathematical PrinciplesOffice Equipment OperationRevenue Generation

Soft Skills

Independent Decision-MakingService-Oriented RelationshipsMulti-Tasking

Industry Keywords

DUHS ComplianceHospital AccessPhysician OfficeProfessional Relationships

About the role

Key responsibilities & impact

Record and generate information related to the patient revenue process
Gather and process information impacting patient revenue
Apply complex rules in the work environment to achieve desired outcomes
Record or generate revenue while maintaining high production and quality standards in compliance with DUHS policies
Initiate and develop customer relationships to gather and process information or resolve issues
Support accurate reimbursement and optimize internal and external customer satisfaction
Operate general office equipment
Generate letters and work on spreadsheets
Enter and sort data
Work independently and make decisions regarding individual work activities
Perform assignments defined by the immediate supervisor or manager

Requirements

What you’ll need

Must reside in North Carolina
High school-level knowledge of basic grammar and mathematical principles
Some postsecondary education preferred
Additional training or working knowledge of related business
Two years of experience working in hospital access, physician office, billing and collections, or an equivalent combination of relevant education and/or experience
Excellent oral and written communication skills
Ability to analyze data, perform multiple tasks, and work independently
Ability to develop and maintain professional, service-oriented relationships with patients, physicians, co-workers, and supervisors
Ability to understand and comply with policies and procedures

Benefits

Comp & perks

Equal Opportunity Employer commitment
Workplace community focused on collaboration, innovation, creativity, belonging, diversity, and respect
Reasonable accommodation information and support available