Patient Account Associate, Special Programs – Vendors

Duke University Health System

. Record and generate information pertaining to the patient revenue process .

Posted 10/21/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient revenue processes, including accounts receivable resolution, claim edits, and denial management while maintaining compliance with HIPAA standards. Proven ability to analyze data, communicate effectively, and foster professional relationships within a healthcare environment.

Highest-signal resume keywords

Accounts Receivable ManagementClaim Denial ResolutionHIPAA ComplianceData AnalysisPatient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Revenue ProcessAccounts ReceivableClaim EditsInsurance Follow-UpData EntryMathematical PrinciplesDocumentationProcess ImprovementProductivity TrackingOffice Equipment Operation

Soft Skills

Oral CommunicationWritten CommunicationIndependent WorkService-Oriented RelationshipsConfidentiality Maintenance

Tools & Technologies

Hyland WorkflowSpreadsheetsOffice Equipment

Industry Keywords

HealthcareBilling and CollectionsPatient RegistrationPayor RelationsTimely-Filing

About the role

Key responsibilities & impact

Record and generate information pertaining to the patient revenue process
Review and resolve accounts receivable associated with all payors
Work with vendors, Payor Relations, and operational areas to resolve outstanding accounts receivable
Update patient registration when working registration-related denials
Review payor websites for claim status, outstanding accounts receivable, appeals, and medical-document submissions
Resolve payor denials according to payor requests and guidelines
Resolve vendor-question workqueues and provide appropriate responses
Support claim edits, claim denials, insurance follow-up, and claim statusing across departmental books of business
Achieve projected cash collections and maintain specified days revenue outstanding and denial-rate targets
Maintain work queues below one week of inventory while avoiding timely-filing losses
Make independent decisions regarding claim edits, denials, follow-up, and correspondence documentation
Document write-off requests with the appropriate paycode
Submit weekly Productivity Time Tracking Sheets
Suggest process improvements and report trends or system problems to management
Respond to supervisor, team, customer, and patient-related inquiries within required timeframes
Maintain Hyland workflow and medical-record processes
Attend meetings, participate on committees and departmental events, and provide cross-coverage
Operate office equipment, generate letters, use spreadsheets, and enter and sort data
Complete required safety and annual online training and participate in work-culture initiatives
Maintain confidentiality and comply with PRMO, DUHS, HIPAA, attendance, and other applicable policies

Requirements

What you’ll need

Must reside in North Carolina
High school education-level knowledge of basic grammar and mathematical principles required
Some postsecondary education preferred
Two years of experience working in hospital access, a physician office, or billing and collections, or an equivalent combination of relevant education and/or experience
Excellent oral and written communication skills
Ability to analyze data, perform multiple tasks, and work independently
Ability to develop and maintain professional, service-oriented relationships with patients, physicians, coworkers, and supervisors
Ability to understand and comply with policies and procedures
Ability to maintain confidentiality of patient and guarantor financial and medical data consistent with HIPAA standards
Ability to operate general office equipment, generate letters, work on spreadsheets, and enter and sort data

Benefits

Comp & perks

Equal Opportunity Employer committed to providing employment opportunity without regard to protected characteristics
Reasonable accommodation information and provisions available upon request
Training and development via internal/external sources during the review period
Participation in departmental events, committees, cross-department initiatives, and projects
Remote position, Monday–Friday