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Strategic Services Associate – Professional Collections Management
Duke University Health System. Support the management team and serve as a liaison to stakeholders across Hospital and Professional Billing and Collections and Provider Enrollment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing and collections workflows, performance improvement, and system optimization within revenue cycle operations. Proficient in data analysis, project management, and stakeholder communication to drive operational efficiency and enhance reimbursement outcomes.
Highest-signal resume keywords
Revenue Cycle OperationsPerformance ImprovementProject ManagementData AnalysisSystem Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workflow DesignProcess RedesignAutomation ToolsSystem EnhancementsPerformance MonitoringReportingClaims Performance AnalysisRequirements GatheringEpic System KnowledgePolicy Development
Soft Skills
Effective CommunicationOrganizational SkillsAttention to DetailStakeholder EngagementTraining and Documentation
Tools & Technologies
EpicAnalytical ToolsAutomation SolutionsDashboard DevelopmentPerformance Indicators
Industry Keywords
BillingCollectionsHealthcareStakeholder LiaisonContinuous Improvement
About the role
Key responsibilities & impact- Support the management team and serve as a liaison to stakeholders across Hospital and Professional Billing and Collections and Provider Enrollment
- Design and implement strategies to enhance billing and collections performance, reduce denials and write-offs, and improve reimbursement outcomes
- Lead workflow design and operational readiness for new service lines, facilities, providers, and program expansions
- Evaluate workflows and improve efficiency and scalability through technology, automation, system optimization, and process redesign
- Implement and maintain system solutions, automation tools, and workflow enhancements across Epic and related revenue cycle technologies
- Translate business needs into system enhancements, configurations, and workflow improvements
- Support system upgrades and implementations through requirements gathering, testing, validation, and post-implementation optimization
- Analyze operational and claims performance data to identify root causes, recommend solutions, and measure outcomes
- Develop reports, dashboards, and analytical tools for performance monitoring and decision-making
- Develop policies, procedures, and training documentation
- Establish performance targets and key performance indicators
- Serve as a subject matter expert in billing and collections workflows, system capabilities, automation, reporting, and performance improvement
- Maintain liaison relationships with service lines, clinic leadership, operations, information technology, and external partners
- Serve as project manager for interdisciplinary teams supporting enhancements, automation, growth, and transformation
- Educate stakeholders and support training, documentation, and change management
- Promote the PRMO strategic vision and support continuous improvement, engagement, professional development, and retention
- Respond to stakeholders including patients, providers, payors, vendors, and departmental personnel
- Attend meetings and participate in committees and workgroups
Requirements
What you’ll need- Bachelor's degree in a business or health-related field is required
- Minimum of 5 years work experience
- 3 years of experience with significant responsibility for performance/process improvement
- Experience leading work teams required
- Effective written and verbal communication skills
- Ability to communicate with customers/staff with diverse educational backgrounds
- Ability to analyze data and processes for opportunities for improvement
- Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, and organization
- Knowledge of revenue cycle operations
- Attention to detail and accuracy
- Computer literacy
Benefits
Comp & perks- Relocation Assistance (based on eligibility)
- Magnet organization designation
- Recognition opportunities through North Carolina's Great 100 Nurses
- Support for specialty nursing certification advocacy
- Professional development, employee engagement, and retention culture
- Equal opportunity employment
- Reasonable accommodation provisions