IT Telecom Analyst

dukeenergy

. Provide enterprise-level architecture, design, and support for telecommunications services supporting infrastructure and business applications .

Posted 10/23/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in telecommunications systems architecture, design, and support, with a strong focus on integrating applications and maintaining system performance. Proficient in troubleshooting, problem-solving, and effective communication across organizational levels.

Highest-signal resume keywords

Telecommunications Systems ProficiencyTechnical Software and Hardware ExperienceTroubleshooting and Problem-Solving SkillsProject Planning and OrganizationEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telecommunications ArchitectureSONETDWDMOTNVOIPLand Mobile RadioMicrowave Packet RadioSystem Performance MonitoringTechnical Report PreparationInstallation and Upgrade Methodologies

Soft Skills

MultitaskingRelationship BuildingIndependent ResearchTeam CollaborationDeadline Management

Certifications & Qualifications

Associates DegreeHigh School/GED

Industry Keywords

Telecommunications ServicesSafety PoliciesRegulatory RequirementsEngineering StudiesWork Procedures

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide enterprise-level architecture, design, and support for telecommunications services supporting infrastructure and business applications
Work with SONET, DWDM, OTN, LAN, VOIP, Land Mobile Radio, Microwave Packet Radio, and other hardware and software solutions
Integrate applications to enable usage, support, and monitoring of telecommunications hardware
Develop and maintain work procedures and standard designs, installation, support, and upgrade methodologies
Evaluate, acquire, design, install, integrate, test, upgrade, support, and monitor telecommunications components
Provide engineering and technical expertise in identifying, analyzing, and resolving well-defined problems
Plan, organize, estimate, schedule, and monitor work activities
Prepare technical reports, correspondence, documentation, calculations, and sketches
Conduct engineering and related studies and complete routine projects with minimal oversight
Design, operate, and maintain systems with minimal impact on existing systems
Monitor system performance, evaluate load efficiency, interface operability, and service availability
Provide metric reports and recommend solutions to resolve issues
Maintain accurate records and files
Coordinate work activities and communicate effectively with internal stakeholders
Support company goals and represent Duke Energy positively and professionally
Maintain current industry knowledge and leverage emerging technologies
Mentor and train junior staff

Requirements

What you’ll need

Associates Degree
Minimum 2 years related work experience
In lieu of Associates degree(s) AND 2 year(s) related work experience, High School/GED AND 5 year(s) related work experience
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Proficiency in telecommunications systems, associated safety policies, practices, work procedures and regulatory requirements
Experience with position-specific technical software and hardware
Computer skills, including general usage and support
Ability to research independently, multitask, and meet deadlines under tight timeframes
Ability to work independently with some direct supervision or review
Proficient troubleshooting and problem-solving skills
Good written and oral communication skills
Ability to build working relationships across organizational levels
Ability to work effectively in a work-plan-driven/team environment
Ability to prioritize activities and focus team efforts based on priority
Willingness to work from remote and onsite locations and report to the assigned Duke Energy facility as required
Ability to commute no more than 50 miles one way to the designated Duke Energy facility
Ability to work approximately 3 full onsite workdays per regular workweek after onboarding
Ability to make plan and substation visits requiring PPE
Ability to travel 5–15%

Benefits

Comp & perks

Friendly work environment
Opportunities for growth and development
Recognition for your work
Competitive pay and benefits
Mentoring and training opportunities