Product Analyst – Client Conversion

. Own the requirements pipeline for moving clients from the legacy processing platform to the next-generation custom management platform .

Posted 10/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $100,000 per yearWebsite

Key responsibilities & impact

Own the requirements pipeline for moving clients from the legacy processing platform to the next-generation custom management platform
Engage clients and the Customer Success team to capture, document, and validate requirements
Configure the system to support each conversion wave alongside engineering
Elicit and document client and Customer Success requirements for platform conversion
Produce user stories, acceptance criteria, and process and data-mapping documentation
Run requirements validation and UAT support with clients and Customer Success before each conversion wave
Maintain a groomed, prioritized backlog with the product lead
Serve as the interface between clients, Customer Success, and engineering
Participate in functional, integration, and regression test planning and execution
Perform troubleshooting, defect analysis, root-cause investigation, and remediation during conversion waves
Create and maintain technical documentation, configuration guides, and operational procedures for Customer Success post-conversion
Perform other duties as assigned

What you’ll need

High School Diploma or GED from an accredited institution required
2-3 years in business analysis, product analysis, or requirements-heavy delivery roles
Demonstrated experience eliciting and documenting requirements with non-technical stakeholders
Experience configuring, testing, and supporting application platforms or enterprise software
Sound analytical and problem-solving skills with the ability to assess systems end-to-end
Ability to translate ambiguous business needs into clear, actionable requirements and build-ready artifacts
Strong written and verbal communication skills with both technical and non-technical audiences
Proactive, self-motivated, comfortable taking initiative, and able to maintain momentum
Comfortable in an AI-assisted workflow, including drafting and refining requirements with tools such as Claude
Some travel is required
Must reside in an eligible state
Must be legally authorized to work in the United States without current or future sponsorship requirements
Experience in government or public-sector SaaS; parking, tolling, or collections domain a plus
Familiarity with parking and tolling management systems or platform migration projects
Proficiency with Jira and Confluence

Comp & perks