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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end city launches, including P&L ownership, vendor negotiation, and compliance with regulatory requirements. Proven ability to build scalable operational frameworks and track key performance indicators for business success.
Highest-signal resume keywords
P&L ManagementVendor NegotiationCity Launch OperationsRegulatory ComplianceKPI Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementMarket Launch StrategyBreak-Even AnalysisLogistics CoordinationInventory Management
Soft Skills
Problem-SolvingLeadershipCommunicationAdaptabilityTeam Management
Industry Keywords
VeterinaryHealthcareRegulatory ComplianceMulti-Location OperationsStartup Experience
About the role
Key responsibilities & impact- Own the end-to-end launch plan for each new city, including retail partner approval, event scheduling, staffing, inventory, and go-live
- Operate early pilot events hands-on, managing logistics, troubleshooting, and coordination with vets, vet techs, and store partners
- Build and refine a repeatable city launch playbook
- Recruit, hire, and manage local veterinarians or RVT/LVTs, vet assistants, and customer service representatives
- Own retail partner relationships, including approvals, logistics negotiation, and day-to-day partnership management
- Manage distributor and supply relationships for vaccines, medical supplies, and equipment, including cold-chain compliance
- Own each city launch P&L, including revenue, labor, vaccine and supply costs, wastage, marketing spend, and setup costs
- Track and report KPIs including customers served per event, average order value, CSAT, membership opt-in and conversion rate, and event-level profitability
- Prioritize future cities and store locations based on performance data
- Coordinate with Marketing on local awareness and pre-arrival campaigns
- Partner with Legal/Compliance on licensing, VCPR, and regulatory requirements
- Partner with Tech/Product on field feedback and fixes to the associate app, booking flow, and payment experience
- Partner with Finance/Admin on revenue processing, GL setup, and insurance coverage
- Document rollout lessons and create standard operating procedures
- Build the operational foundation for a scalable multi-city business line with local teams
Requirements
What you’ll need- 6-8+ years in operations, market/city launch, general management, or field operations, ideally at a startup that has scaled a physical, multi-location or multi-market operation
- Direct experience owning a P&L or unit economics for a business line, store, or market
- Comfortable with break-even analysis
- Strong vendor and partner negotiation skills
- Comfortable with genuine ambiguity and building the first playbook for a new business line
- Willingness and ability to travel 60%+ during active launch periods, including weekends
- Nice to have: experience in veterinary, healthcare, or another regulated field where compliance and licensing are part of standing up a new market
Benefits
Comp & perks- Competitive compensation
- Health, dental, and vision insurance
- Flexible PTO
- 401k plan
- Robust holiday schedule
- Growth opportunities