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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in e-billing processes, including preparation of LEDES and XML files, while ensuring high-quality customer service and continuous improvement in billing operations. Capable of managing client onboarding and resolving submission errors effectively.
Highest-signal resume keywords
E-Billing ExperienceBilling or Invoicing ExperienceCustomer Service ExperienceRoot Cause AnalysisProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LEDES FormatXML FormatBilling PreparationSubmission Error ResolutionKPI Improvement
Soft Skills
Workload ManagementDynamic Environment AdaptabilityColleague Support
Industry Keywords
Legal ServicesLaw Firm ExperienceE-Billing Solution
Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Prepare e-bill files in LEDES and XML formats for portal submissions
- Manually submit PDF files
- Resolve submission errors using technical knowledge and liaising with fee earners, clients, and third parties
- Perform root cause analysis
- Drive recommendations for process and KPI improvements
- Oversee onboarding for existing and new clients switching to an e-billing solution
Requirements
What you’ll need- Previous experience in a Billing or Invoicing role
- Strong Customer Service experience
- Ability to identify opportunities for continuous improvement
- Ability to manage workload and support colleagues in a dynamic environment
- Previous E-Billing experience (desirable)
- Previous experience in a law firm or legal services (desirable)
Benefits
Comp & perks- Career development opportunities
- Inclusive and supportive work environment
- Equal opportunities employer
- Adjustments or additional support for candidates during the application process
