Response Pod Inspector

Dŵr Cymru Welsh Water

. Support the Response Pod Team in delivering an efficient and effective 24/7 service with no avoidable service delivery failures .

Posted 9/29/2026full-timeCardigan • United KingdomMid-LevelSenior💰 £31,887 - £35,081 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational activities within water service delivery, ensuring compliance with Health and Safety legislation and water quality standards. Proficient in problem-solving, effective communication, and maintaining positive relationships with customers and stakeholders.

Highest-signal resume keywords

Health And Safety ComplianceWater Quality StandardsOperational Activities ManagementProblem SolvingCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fault FindingWater Service Delivery ProcessesDynamic Risk AssessmentsChlorination ProceduresVehicle MaintenanceSAP UsagePowerApps ProficiencyLeakage DetectionCompliance MonitoringEmergency Response Equipment Operation

Soft Skills

Strong CommunicationTeam CollaborationAttention To DetailRelationship BuildingInitiative

Tools & Technologies

Emergency Response EquipmentSAPPowerAppsProcedural Forms

Certifications & Qualifications

Basic Disclosure Criminal Records CheckPost-Offer Medical Clearance

Industry Keywords

Water QualityHealth And Safety LegislationRoad Traffic Act ComplianceOperators Licence CompliancePermits To WorkCertificates Of Isolation

About the role

Key responsibilities & impact

Support the Response Pod Team in delivering an efficient and effective 24/7 service with no avoidable service delivery failures
Respond to operational issues ranging from individual customer contacts to major large-diameter water-main failures
Investigate, pinpoint faults and take action to resolve issues
Provide direct customer service during urgent issues and explain next steps
Maintain vehicles, plant and equipment, ensuring readiness and compliance with water quality and safety standards
Use emergency response equipment to restore water supplies while protecting water quality and the environment
Support planned distribution-network work, including leakage detection and maintenance
Monitor contractors through inspections and safety conversations
Review contractor RAMS and issue Permits to Work and Certificates of Isolation
Conduct dynamic on-site risk assessments and ensure compliance with Health and Safety legislation and DCWW policies
Perform daily vehicle checks, record defects and ensure Road Traffic Act and Operators Licence compliance
Record activities in SAP, PowerApps and Procedural Forms
Take water-quality samples from tankers and temporary supplies and coordinate laboratory transport
Support accurate monitoring of HGV drivers’ hours
Chlorinate tankers, bowsers and hoses when required and record completion
Communicate tanker and equipment availability to support supply-interruption mitigation
Escalate water-quality risks and resource or driver-changeover requirements
Participate in a standby rota and undertake other duties required by business needs

Requirements

What you’ll need

Demonstrable experience working with colleagues and external suppliers to deliver high standards of safety compliance and performance
Experience working to stringent Health and Safety procedures and regulatory targets/constraints
Proven track record delivering high standards and levels of compliance
Practical experience carrying out operational activities, working to deadlines and delivering positive relationships
Good understanding of water service delivery processes and measures of success
Transferable practical skills beneficial to reactive operations, fault finding and operating the water network
Ability to problem solve quickly and effectively without compromising safety
Discipline to follow procedures with strong attention to detail
Experience delivering innovative solutions to solve problems
Ability to work as part of a team and support others
Ability to develop positive working relationships across the organisation
Strong communication skills, including communicating situations, challenges and risks effectively while working remotely
Ability to deal professionally with customers, colleagues and external stakeholders
Drive for results, initiative and willingness to learn
Competent in the use of IT
Willingness and ability to participate in a standby rota
Willingness to undertake shift work
Satisfactory references, post-offer medical clearance and Basic Disclosure criminal records check required

Benefits

Comp & perks

34 days annual leave (pro rata, including public holidays)
Variable pay schemes, including potential within-band increase and yearly incentive
Option to buy up to 5 additional annual leave days per year
Enhanced employer pension contributions up to 11%
Free Mortgage Brokering Services
Enhanced family friendly policies
Progression opportunities, including funded training, coaching and mentoring programmes
Gym and fitness discounts
High street shopping discounts
Cycle to work scheme
Discounts at Welsh Water visitor attraction centres and gift shops
Car-leasing scheme
Free on-site parking at all sites
Health CashBack scheme
Access to an online GP service
Employee assistance programme for employees and their immediate family
15% shift allowance