Analyst, Insurance Operations – Quality & Financial Control

DXC Technology

. Monitor and execute daily insurance transactions accurately while adhering to operational and regulatory standards .

Posted 11/3/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance operations, financial reporting, and compliance standards, with strong analytical skills to drive process improvements and enhance operational efficiency. Proven ability to collaborate across teams and manage customer complaints effectively while adhering to regulatory requirements.

Highest-signal resume keywords

Insurance Operations ExperienceFinancial Reporting KnowledgeAnalytical SkillsQuality Frameworks UnderstandingEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational GovernanceTransaction ManagementData AnalysisCustomer Complaint ResolutionProcess ImprovementKPI ReportingSLA AdherenceResource AllocationMetrics-Driven EnvironmentQuality Metrics

Soft Skills

Attention to DetailCollaborationGuidance and Knowledge-SharingAccountabilityContinuous Learning

Tools & Technologies

Reporting ToolsDashboardsOperational MetricsProject Management

Industry Keywords

Life and Annuities ProductsPolicyholder ServicesCall Center OperationsClaimsRegulatory StandardsCompliance Standards

About the role

Key responsibilities & impact

Monitor and execute daily insurance transactions accurately while adhering to operational and regulatory standards
Track, investigate, and resolve customer complaints; identify root causes and implement preventive measures
Analyze operational and financial data to identify trends, inefficiencies, and improvement opportunities
Assist in developing and maintaining quality frameworks, audits, and compliance checks
Collaborate with operations, finance, and leadership teams to support risk management and process governance
Contribute to process improvement initiatives to increase efficiency, scalability, and accuracy
Support reporting of operational KPIs, SLA adherence, quality metrics, and customer satisfaction measures
Assist in workforce planning and resource allocation to meet business demands while maintaining operational quality
Provide guidance and knowledge-sharing to peers, promoting accountability, compliance, and continuous learning

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent experience)
3-5 years of experience in insurance operations, financial control, or transaction management
Knowledge of life and annuities products, operational governance, and financial reporting
Strong analytical skills and attention to detail for reviewing operational and financial data
Understanding of quality frameworks, compliance standards, and customer complaint resolution processes
Effective communication skills and ability to collaborate across multiple teams
Experience in Policyholder Services, Call Center Operations or Claims (preferred)
Familiarity with regulatory and compliance standards in the insurance industry (preferred)
Knowledge of reporting tools, dashboards, operational metrics and project management (preferred)
Applicants must be from the United States, Guam, or Puerto Rico for the applicable applicant information
Ability to work in a fast-paced, metrics-driven environment

Benefits

Comp & perks

In-person collaboration prioritized while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances
Inclusive work environment
Reasonable accommodations for individuals with disabilities, disabled veterans, or wounded warriors
Equal employment opportunity