FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Call Center Representative
DXC Technology. Provide service through the inbound contact center and respond to complex customer inquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within a call center environment, with a strong focus on FINRA-regulated transactions and life insurance. Proficient in problem-solving, communication, and collaboration to enhance service delivery and operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceFINRA Series 6 Or Series 7 LicenseLife Insurance ExperienceContact Center Technology FamiliarityAnalytical And Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account UpdatesTransaction ProcessingData EntryDocument MatchingService Recovery ActivitiesContinuous Improvement InitiativesQuality Assurance ReviewsWorkflow Enhancements
Soft Skills
Excellent Communication SkillsCustomer Engagement SkillsAbility To Work IndependentlyTeam Collaboration
Tools & Technologies
Phone SystemsHelp Desk SoftwareDocument Processing Tools
Certifications & Qualifications
FINRA Series 6 LicenseFINRA Series 7 LicenseLean CertificationSix Sigma Certification
Industry Keywords
Financial ServicesInvestment ServicesInsuranceBankingFINRA Compliance
About the role
Key responsibilities & impact- Provide service through the inbound contact center and respond to complex customer inquiries
- Research and resolve client requests or escalate them appropriately
- Perform account updates, maintenance, and transaction processing
- Maintain accurate documentation and account history records
- Process and distribute incoming and outgoing mail for multiple clients according to SLAs
- Conduct data entry and document matching
- Collaborate with team members, management, and customers to resolve service issues
- Support escalation management and service recovery activities
- Assist with Voice of the Customer feedback reviews and remediation actions
- Contribute to continuous improvement initiatives and recommend workflow enhancements
- Support supervisors with daily operational activities, including training or mentoring less experienced team members
- Participate in QA reviews for FINRA-regulated transactions involving variable investment products
Requirements
What you’ll need- Minimum 2 years of customer service experience in a call center environment
- Life insurance experience is required
- Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required
- FINRA Series 6 or Series 7 license required at the time of hire; currently registered or within the 2-year U5 FINRA window and in good standing
- High school diploma or GED required
- Familiarity with contact center technology, including phone systems, help desk software, and document processing tools
- Strong analytical and problem-solving skills
- Excellent communication and customer engagement skills
- Ability to work independently and manage multiple priorities
- Lean or Six Sigma certification or experience is a plus
Benefits
Comp & perks- Company-provided equipment for your home office setup
- Home-based work arrangement
- Full-time employment
- Standard Monday–Friday schedule with 8-hour shifts
- Equal opportunity employment
- Disability accommodations available