Call Center Representative

DXC Technology

. Provide high-quality client support through the inbound contact center .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality client support in a call center environment, with a strong focus on compliance and service standards. Proficient in managing complex customer inquiries and collaborating with teams to enhance service delivery and operational efficiency.

Highest-signal resume keywords

FINRA Series 6, 7 Or SIE LicenseCustomer Service ExperienceContact Center Technology FamiliarityAnalytical And Problem-Solving SkillsLean Or Six Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account UpdatesTransaction ProcessingData EntryDocument MatchingQuality Assurance Reviews

Soft Skills

Excellent Communication SkillsCustomer Engagement SkillsAbility To Work IndependentlyCollaboration Skills

Tools & Technologies

Phone SystemsHelp Desk SoftwareDocument Processing Tools

Certifications & Qualifications

FINRA Series 6 LicenseFINRA Series 7 LicenseFINRA SIE LicenseLean CertificationSix Sigma Certification

Industry Keywords

Financial ServicesInvestment ServicesInsuranceBankingFINRA Compliance

About the role

Key responsibilities & impact

Provide high-quality client support through the inbound contact center
Respond to complex customer inquiries and ensure timely resolution or escalation
Research and resolve client requests while maintaining service and compliance standards
Perform account updates, maintenance, and transaction processing
Process and distribute incoming and outgoing mail for multiple clients under established SLAs
Conduct data entry and document matching to maintain accurate account information
Collaborate with team members, management, and customers to resolve service issues
Support escalation management and service recovery for complex client cases
Assist with Voice of the Customer feedback reviews and remediation actions
Contribute to continuous improvement initiatives and recommend workflow enhancements
Support supervisors with daily operations, including training or mentoring less experienced team members
Participate in Quality Assurance reviews for FINRA-regulated transactions involving variable investment products

Requirements

What you’ll need

FINRA Series 6, 7 or SIE license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing)
High school diploma or GED
Minimum 2 years of customer service experience in a call center environment
Life insurance experience
Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required
Experience working across multiple organizational teams and stakeholders
Familiarity with contact center technology, including phone systems, help desk software, and document processing tools
Strong analytical and problem-solving skills
Excellent communication and customer engagement skills
Ability to work independently and manage multiple priorities
Lean or Six Sigma certification or experience is a plus
Ability to work Monday–Friday between 7:00 AM and 8:00 PM CST

Benefits

Comp & perks

Company-provided equipment for your home office setup
Monday–Friday work schedule with 8-hour shifts
Inclusive work environment
Flexibility supporting wellbeing, productivity, individual work styles, and life circumstances
Disability accommodations available