Call Center Representative

DXC Technology

. Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation .

Posted 10/14/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a call center environment, with a strong focus on compliance, problem-solving, and effective communication. Proficient in managing complex client inquiries and supporting operational activities while adhering to FINRA regulations.

Highest-signal resume keywords

FINRA Series 6 LicenseFINRA Series 7 LicenseCustomer Service ExperienceLife Insurance ExperienceContact Center Technology Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceTransaction ProcessingData EntryDocument MatchingQuality Assurance (QA) ReviewsService Level Agreements (SLAs)Analytical SkillsProblem-Solving Skills

Soft Skills

Excellent CommunicationCustomer EngagementCollaborationIndependenceTime Management

Tools & Technologies

Phone SystemsHelp Desk SoftwareDocument Processing Tools

Certifications & Qualifications

FINRA Series 6 LicenseFINRA Series 7 LicenseSIE LicenseLean CertificationSix Sigma Certification

Industry Keywords

Financial ServicesInvestment ServicesInsuranceBankingFINRA Compliance

About the role

Key responsibilities & impact

Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation
Research and resolve client requests while maintaining high service standards and compliance requirements
Perform account updates, maintenance, and transaction processing with accurate documentation and account history records
Process and distribute incoming and outgoing mail for multiple clients according to established service level agreements (SLAs)
Conduct data entry and document matching to maintain accurate customer account information
Collaborate with team members, management, and customers to resolve service issues and improve customer experience
Support escalation management and service recovery activities, including research and resolution of complex client cases
Assist with Voice of the Customer (VOC) feedback reviews and remediation actions
Contribute to continuous improvement initiatives by recommending enhancements to procedures and workflows
Support supervisors with daily operational activities, including training or mentoring less experienced team members
Participate in Quality Assurance (QA) reviews, particularly for FINRA-regulated transactions involving products with variable investment features

Requirements

What you’ll need

FINRA Series 6, Series 7 or SIE license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing)
High school diploma or GED (required)
Minimum 2 years of customer service experience in a call center environment
Life insurance experience is required
Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required
Experience working across multiple organizational teams and stakeholders
Familiarity with contact center technology, including phone systems, help desk software, and document processing tools
Strong analytical and problem-solving skills
Excellent communication and customer engagement skills
Ability to work independently and manage multiple priorities
Lean or Six Sigma certification or experience is a plus

Benefits

Comp & perks

In-person collaboration prioritized while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances
Equal Opportunity employment environment
Reasonable disability accommodations
E-Verify participation