Call Center Support Representative

DXC Technology

. Provide exceptional service through the inbound contact center .

Posted 9/22/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a call center environment, with a strong focus on compliance and service standards. Proficient in handling complex inquiries, maintaining accurate documentation, and collaborating effectively with team members and stakeholders.

Highest-signal resume keywords

Customer Service ExperienceFINRA CertificationLife Insurance ExperienceContact Center Technology FamiliarityAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceTransaction ProcessingData EntryDocument MatchingQuality Assurance ReviewsWorkflow EnhancementsService Recovery ActivitiesEscalation ManagementCompliance StandardsContinuous Improvement Initiatives

Soft Skills

Excellent Communication SkillsCustomer Engagement SkillsAbility to Work IndependentlyTeam CollaborationMentoring Skills

Tools & Technologies

Phone SystemsHelp Desk SoftwareDocument Processing Tools

Certifications & Qualifications

High School Diploma or GEDFINRA SIE LicenseSeries 6 LicenseSeries 7 LicenseLean CertificationSix Sigma Certification

Industry Keywords

Financial ServicesInvestment ServicesInsuranceBankingFINRA-Regulated Transactions

About the role

Key responsibilities & impact

Provide exceptional service through the inbound contact center
Respond to complex customer inquiries and ensure timely resolution or appropriate escalation
Research and resolve client requests while maintaining service and compliance standards
Perform account updates, maintenance, and transaction processing
Maintain accurate documentation and account history records
Process and distribute incoming and outgoing mail for multiple clients according to SLAs
Conduct data entry and document matching
Collaborate with team members, management, and customers to resolve service issues
Support escalation management and service recovery activities
Assist with Voice of the Customer feedback reviews and remediation actions
Contribute to continuous improvement initiatives and recommend workflow enhancements
Support supervisors with daily operational activities, including training or mentoring less experienced team members
Participate in Quality Assurance reviews for FINRA-regulated transactions involving variable investment products

Requirements

What you’ll need

High school diploma or GED (required)
Minimum 2 years of customer service experience in a call center environment
Life insurance experience is required
Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required
FINRA SIE, Series 6 or Series 7 license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing)
Experience working across multiple organizational teams and stakeholders
Familiarity with contact center technology, including phone systems, help desk software, and document processing tools
Strong analytical and problem-solving skills
Excellent communication and customer engagement skills
Ability to work independently and manage multiple priorities
Lean or Six Sigma certification or experience is a plus
Must work Monday–Friday between 7:00 AM and 8:00 PM CST on 8-hour shifts
Hiring within the United States

Benefits

Comp & perks

In-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances
Inclusive work environment
Equal Opportunity employment
Reasonable accommodation for individuals with disabilities