Call Center Support Representative

DXC Technology

. Provide service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or escalation .

Posted 10/14/2026full-timeUnited StatesJuniorMid-Level💰 $31,800 - $54,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a call center environment, with a strong focus on compliance and service standards. Proficient in handling complex inquiries, account management, and collaboration across teams to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceFINRA Series 6, 7 Or SIE LicenseLife Insurance ExperienceContact Center Technology FamiliarityAnalytical And Problem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementTransaction ProcessingData EntryDocument MatchingService RecoveryContinuous Improvement InitiativesQuality Assurance ReviewsEscalation ManagementWorkflow EnhancementsCompliance Standards

Soft Skills

Excellent Communication SkillsCustomer Engagement SkillsAbility To Work IndependentlyTeam CollaborationMentoring Skills

Tools & Technologies

Phone SystemsHelp Desk SoftwareDocument Processing Tools

Certifications & Qualifications

FINRA Series 6 LicenseFINRA Series 7 LicenseFINRA SIE LicenseLean CertificationSix Sigma Certification

Industry Keywords

Financial ServicesInvestment ServicesInsuranceBankingFINRA Compliance

About the role

Key responsibilities & impact

Provide service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or escalation
Research and resolve client requests while maintaining service and compliance standards
Perform account updates, maintenance, and transaction processing
Process and distribute incoming and outgoing mail for multiple clients according to SLAs
Conduct data entry and document matching to maintain accurate customer account information
Collaborate with team members, management, and customers to resolve service issues and improve customer experience
Support escalation management and service recovery activities for complex client cases
Assist with Voice of the Customer feedback reviews and remediation actions
Contribute to continuous improvement initiatives and recommend procedure and workflow enhancements
Support supervisors with daily operational activities, including training or mentoring less experienced team members
Participate in QA reviews for FINRA-regulated transactions involving products with variable investment features

Requirements

What you’ll need

High school diploma or GED (required)
Minimum 2 years of customer service experience in a call center environment
Life insurance experience is required
Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required
FINRA Series 6, 7 or SIE license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing)
Experience working across multiple organizational teams and stakeholders
Familiarity with contact center technology, including phone systems, help desk software, and document processing tools
Strong analytical and problem-solving skills
Excellent communication and customer engagement skills
Ability to work independently and manage multiple priorities
Lean or Six Sigma certification or experience is a plus

Benefits

Comp & perks

Health, dental, and vision insurance coverage
Employee wellness
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off
Flexible work model supporting wellbeing, productivity, individual work styles, and life circumstances