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DXC Technology

GSD First Line Tech Support, French

DXC Technology

. Provide first-line technical support to customers across the globe .

Posted 9/29/2026full-timeSofia • BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with proficiency in Windows OS and Microsoft applications, while effectively communicating in both French and English. Possesses a solid foundation in IT knowledge and customer service skills across various industries.

Highest-signal resume keywords
Bilingual Communication SkillsTechnical Support ExperienceWindows OS KnowledgeMicrosoft Office ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
General IT KnowledgeWindows 7Windows 10Microsoft OfficeO365OutlookTeams
Soft Skills
Excellent Communication SkillsInterpersonal SkillsProblem-Solving Skills
Industry Keywords
ManufacturingBankingInsuranceGovernment

About the role

Key responsibilities & impact
  • Provide first-line technical support to customers across the globe
  • Interact with customers through voice, email, chat, and portal support channels
  • Resolve technical issues in a positive and professional manner
  • Participate in comprehensive technical training
  • Develop technical competencies and progress within the IT field
  • Support customers across manufacturing, banking, insurance, government, and other industries

Requirements

What you’ll need
  • Excellent French and English language skills
  • Excellent communication and interpersonal skills
  • General IT knowledge
  • Previous IT experience is an advantage
  • Understanding of Windows OS, including Windows 7 and Windows 10, is an advantage
  • Knowledge of Microsoft Apps, including MS Office, O365, Outlook, and Teams, is an advantage
  • CV submitted in English

Benefits

Comp & perks
  • Competitive compensation
  • 24 days of paid vacation
  • Comprehensive medical insurance
  • Life insurance
  • Monthly food vouchers
  • Access to premium learning platforms
  • Company-sponsored certifications
  • Continuous development opportunities
  • Employee Recognition Program
  • Employee Referral Program with rewards
  • Employee discounts and special offers
  • 24/7 support for employees and their families
  • Wellbeing resources
  • Community and social initiatives
  • Flexible work arrangements supporting wellbeing, productivity, individual work styles, and life circumstances