Onsite IT Support Technician

DXC Technology

. Ensure efficient operation and maintenance of various IT systems .

Posted 10/27/2026full-timeBonn • GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT systems operation and maintenance, providing end-user training and support for software and hardware issues. Proficient in asset management and knowledge documentation, ensuring high operational standards and effective user assistance.

Highest-signal resume keywords

Fluency In German (C1) And EnglishExperience With ServiceNowSupport For Microsoft Windows And Apple Operating SystemsEnd-User Training And EducationBasic Hardware Support For Desktops And Laptops

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Systems OperationSoftware Deployment SupportHardware SupportKnowledge ManagementAsset ManagementTechnical Issue ResolutionUser Inquiry ResponseNetwork SupportMeeting Room Equipment SupportStock Management

Soft Skills

User AssistanceCommunicationProblem-SolvingTraining DeliveryPrioritization

Tools & Technologies

ServiceNowMicrosoft Office 365MFPsPrintersScannersServersStorage SolutionsWi-Fi NetworksRoutersSwitches

Industry Keywords

IT Systems MaintenanceKnowledge Management SystemEnd-User SupportOperational StandardsTechnical Documentation

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Ensure efficient operation and maintenance of various IT systems
Inspect, prioritize, and maintain systems to high operational standards
Provide solutions for software and hardware issues
Respond to user inquiries and provide step-by-step how-to guidance
Record technical issues and solutions in the Knowledge Management System
Update knowledge articles with relevant information
Provide end-user training and education
Support software deployment and software-related issues
Provide hardware, device, printer, server, storage, meeting room, networking, and Wi-Fi support
Manage IT assets, knowledge documentation, site operations documentation, and stock of IT goods

Requirements

What you’ll need

Two or more years of relevant experience
Fluency in German (C1) and English
Experience handling ServiceNow tickets
Experience assisting with software deployment and software-related issues (standard and non-standard)
Experience supporting Microsoft Windows, Apple operating systems, and Microsoft Office 365
Experience providing how-to assistance for end-user IT devices and software
Experience supporting standard and non-standard hardware devices, including monitors and label printers
Basic hardware support for desktops and laptops, including RAM upgrades, keyboard exchanges, and SSD hard-drive replacements
Smart hands experience supporting MFPs, standalone and networked printers and scanners, servers, and storage
Experience supporting meeting room audio/video equipment, network cabling and port patching, Wi-Fi networks, routers, hubs, and switches
Experience with asset management, knowledge management maintenance, and site operations manuals
Stock management of incoming and outgoing IT goods
End-user training and education

Benefits

Comp & perks

In-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances
Inclusive work environment
Training and education opportunities for end users (role-related)