PeopleSoft CRM Developer

DXC Technology

. Design, develop, configure, and enhance PeopleSoft CRM capabilities for ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking .

Posted 9/18/2026full-timeArlington • Virginia • United StatesMid-LevelSenior💰 $92,000 - $171,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in PeopleSoft CRM development, including case management and service requests, with strong skills in PeopleTools, SQL, and API integrations. Capable of delivering maintainable solutions through effective troubleshooting, root-cause analysis, and collaboration with cross-functional teams.

Highest-signal resume keywords

PeopleSoft CRM DevelopmentPeopleTools DevelopmentREST/SOAP API IntegrationSQL TroubleshootingRoot-Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PeopleSoft CRMPeopleToolsPeopleCodeApplication EngineComponent InterfacesIntegration BrokerPS QuerySQLAgileSAFe

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

RESTSOAPJSONXMLUNIXLinuxSolaris

Industry Keywords

Case ManagementService RequestsHelp DeskService ManagementEnterprise Batch Processing

Tech Stack

Tools & technologies

LinuxOracleSOAPSQLUnix

About the role

Key responsibilities & impact

Design, develop, configure, and enhance PeopleSoft CRM capabilities for ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking
Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes
Build and support integrations between PeopleSoft CRM and external systems using REST/SOAP APIs, Integration Broker, web services, JSON/XML messaging, and file-based interfaces
Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency
Support PeopleSoft CRM and PeopleTools upgrades, patches, and retrofits
Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement fixes
Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications
Develop reusable utilities, scripts, and automation for deployment, testing, interface monitoring, data validation, troubleshooting, and operational support
Perform unit testing, peer/code reviews, defect retesting, and regression support
Migrate and promote CRM objects and configuration across development, test, and production environments
Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with technical teams on cross-platform issues
Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles
Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions
Perform other duties as assigned

Requirements

What you’ll need

Must be a U.S. Citizen with an active Secret security clearance
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered
3+ years of hands-on PeopleSoft development experience, including PeopleSoft CRM, case management, help desk, service-management, or comparable CRM functionality
Strong PeopleTools development skills including Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL
Experience developing or consuming REST/SOAP APIs
Experience designing and modifying PeopleSoft pages/components, workflows, notifications, business rules, security, batch processes, and integrations in an Oracle-based enterprise environment
Experience supporting PeopleSoft upgrades, patches, retrofits, object comparisons, testing, migration, and production deployment of customized application components
Strong debugging skills across application logic, SQL, interfaces, batch processing, and integration messages
Ability to perform root-cause analysis and deliver maintainable solutions
Hands-on PeopleSoft CRM experience with help desk/service requests, ticket or case management, worklists, routing, notifications, and service operations
Experience integrating PeopleSoft CRM with HCM, identity/access management, email, reporting, external APIs, middleware, or other enterprise platforms
Knowledge of REST/SOAP, JSON/XML, error handling, logging, interface security, retries, and data validation
Experience with PeopleSoft Fluid, responsive UX patterns, or modernization of legacy PeopleSoft pages and navigation is a plus
Working knowledge of Oracle databases, SQL troubleshooting, UNIX/Linux/Solaris environments, and enterprise batch processing
Experience in Agile or SAFe environments with requirements refinement, code reviews, repeatable testing, release management, and production support

Benefits

Comp & perks

Health, dental, and vision insurance coverage
Employee wellness program
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off
Flexible work model supporting wellbeing, productivity, individual work styles, and life circumstances