Senior Account Delivery Manager

DXC Technology

. Lead day-to-day delivery and operational performance of assigned Insurance client accounts .

Posted 11/3/2026full-timeUnited StatesSenior💰 $119,900 - $222,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account delivery and client relationship management within the Insurance Industry, focusing on operational performance, financial management, and strategic planning. Proven ability to drive continuous improvement and align client needs with organizational capabilities.

Highest-signal resume keywords

Account Delivery ManagementClient Relationship ManagementFinancial ManagementKPI MonitoringInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PerformanceBudget ManagementForecastingService Level ManagementStrategic Planning

Soft Skills

Executive CommunicationStakeholder ManagementProblem-SolvingEscalation ManagementTeam Leadership

Certifications & Qualifications

PMP

Industry Keywords

Insurance Business OperationsLife & AnnuitiesProperty & CasualtyClaimsPolicy AdministrationUnderwritingBusiness-Process Service Delivery

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead day-to-day delivery and operational performance of assigned Insurance client accounts
Ensure contractual commitments, service levels, and client expectations are met or exceeded
Partner with Account Delivery Managers, Associates, and cross-functional teams to ensure efficient and consistent account operations
Build and maintain relationships with client stakeholders to understand business priorities, operational challenges, and strategic goals
Manage account financial performance, including budgets, cost control, and monthly and quarterly forecasting
Identify and develop growth opportunities within existing accounts by aligning client needs with DXC capabilities and solutions
Collaborate with senior leadership to define, monitor, and improve KPIs, service levels, and operational metrics
Monitor Insurance Industry trends, business challenges, regulatory developments, and technology transformation and assess their impact on client strategies and service delivery
Identify and resolve delivery or account-related issues, escalating critical matters when appropriate
Provide regular updates to leadership and client stakeholders regarding account performance, risks, financials, service levels, and improvement initiatives
Drive continuous improvement focused on service quality, operational efficiency, client satisfaction, and profitable delivery

Requirements

What you’ll need

Bachelor's degree in Business, Technology, Insurance, or a related field, or an equivalent combination of education and relevant professional experience
Typically 8+ years of relevant professional experience, including at least 3+ years in account delivery, client delivery, service delivery, or a comparable leadership role
Experience supporting clients within the Insurance Industry is required
Knowledge of insurance business operations and/or technology environments
Experience managing complex client relationships and delivery commitments
Capabilities in strategic planning, client relationship management, operational delivery, financial management, and team leadership
Experience managing service levels, KPIs, operational performance, budgets, and forecasting
Executive communication, stakeholder management, problem-solving, and escalation-management skills
Ability to identify opportunities for account expansion and collaborate with sales and account teams to support growth
Commitment to continuous learning and staying current with developments in insurance, technology, and service delivery
Experience working with large insurance carriers or complex insurance accounts is preferred
Knowledge of insurance operations across Life & Annuities, Property & Casualty, claims, policy administration, underwriting, or insurance business process services is highly desirable
Experience managing large-scale technology, application, infrastructure, or business-process service delivery environments is preferred
Advanced degree in a relevant field is a plus
Relevant professional certifications, such as PMP, are preferred

Benefits

Comp & perks

Health insurance coverage
Dental insurance coverage
Vision insurance coverage
Employee wellness
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off
In-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances