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Senior Insurance Business Analyst – Delivery Lead
DXC Technology. Act as the primary point of contact across Business Process Services, Insurance Technology and Solutions, customers, product owners, and distributed development and QA teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Insurance Business Analysis and Quality Assurance, with a strong ability to translate business requirements into actionable user stories and manage delivery coordination across multiple teams. Proficient in stakeholder management and communication, ensuring alignment and transparency throughout the delivery process.
Highest-signal resume keywords
Insurance Business AnalysisAgile/Scrum CoordinationStakeholder ManagementJira Work TrackingDelivery Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements TranslationUser Story DevelopmentWorkload DistributionRisk ManagementAcceptance Criteria Definition
Soft Skills
CommunicationFacilitationNegotiationProblem-SolvingConflict Resolution
Tools & Technologies
JiraServiceNowCustomer Service ManagementFinancial Services Operations
Industry Keywords
Insurance IndustryPolicy AdministrationClaims ProcessingBillingUnderwriting
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Act as the primary point of contact across Business Process Services, Insurance Technology and Solutions, customers, product owners, and distributed development and QA teams
- Understand insurance business requirements and translate them into actionable user stories, tasks, acceptance criteria, and Jira work items
- Coordinate and distribute workload across multiple teams and delivery partners
- Facilitate collaboration between business stakeholders, technical teams, and QA
- Coordinate day-to-day delivery activities, monitor progress, and follow up on assigned work
- Identify, track, and drive resolution of risks, impediments, issues, and cross-team dependencies
- Support Agile/Scrum delivery activities with Scrum Masters and delivery teams
- Coordinate UAT activities, release readiness, business validation, and stakeholder sign-offs
- Provide status reporting to leadership and stakeholders
- Manage stakeholder communication and expectations across onshore and offshore teams and time zones
- Support hypercare activities and coordinate issue resolution following releases
- Provide delivery leadership and coordination without direct people management responsibilities
- Build working relationships across business, technical, and QA teams
- Take ownership of communication, follow-through, and delivery transparency
- Proactively identify gaps and drive alignment around shared priorities
Requirements
What you’ll need- 10–12 years of overall professional experience, with a strong background in the insurance industry
- Previous experience in Insurance Business Analysis and/or Quality Assurance
- Strong understanding of insurance business processes, including policy administration and servicing, claims, billing, underwriting, broker operations, and customer servicing
- Experience coordinating delivery across multiple teams, stakeholders, and external partners
- Previous experience acting as a central point of contact (SPOC), delivery coordinator, or team lead in an Agile/Scrum environment
- Ability to translate business requirements into user stories, actionable tasks, acceptance criteria, and Jira work items
- Hands-on, day-to-day experience using Jira for backlog management, work tracking, and delivery coordination
- Experience coordinating workload distribution, monitoring execution, and managing dependencies across teams
- Strong stakeholder management, communication, facilitation, negotiation, and conflict-resolution skills
- Excellent organizational, analytical, and problem-solving abilities, with the capacity to manage multiple priorities
- Ability to collaborate effectively with US-based stakeholders and offshore delivery teams across different time zones
- Familiarity with ServiceNow, particularly Customer Service Management (CSM), Financial Services Operations (FSO), or insurance-related workflows
- Experience working with distributed teams and multiple external vendors or staffing partners
Benefits
Comp & perks- Health, dental, and vision insurance coverage
- Employee wellness
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off
- Flexible work model supporting wellbeing, productivity, individual work styles, and life circumstances
- In-person collaboration with flexibility
- Equal Opportunity employment
- Disability accommodations