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Senior Manager, Property & Casualty BPS Operations
DXC Technology. Lead a large-scale outsourced P&C BPS operation supporting insurance carrier clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading large-scale outsourced Property & Casualty insurance operations, focusing on operational performance, client relationship management, and continuous improvement through automation and digital solutions. Proven ability to manage significant operational budgets and drive growth opportunities while developing leadership capabilities within geographically distributed teams.
Highest-signal resume keywords
10+ Years In Insurance OperationsProperty & Casualty Insurance ExperienceOperational Financial ResponsibilityLeadership Of Large Geographically Distributed TeamsExperience With Automation And AI-Enabled Process Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Operational Performance ManagementKPI ManagementProcess RedesignContinuous Improvement InitiativesClient GovernanceFinancial Performance ManagementSolution DevelopmentCommercial NegotiationsWorkforce PlanningService Delivery
Soft Skills
Executive CommunicationRelationship ManagementPeople LeadershipCoaching And DevelopmentCollaboration
Tools & Technologies
GuidewireDuck CreekSapiensAI SolutionsWorkflow Automation
Certifications & Qualifications
Lean CertificationSix Sigma CertificationBPM Certification
Industry Keywords
BPSBPOManaged ServicesInsurance TechnologyP&C InsuranceOperational TransformationDigital OperationsAnalyticsClient ExperienceSales Pursuits
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Lead a large-scale outsourced P&C BPS operation supporting insurance carrier clients
- Own operational performance across delivery, quality, productivity, workforce planning, service levels, and continuous improvement
- Lead geographically distributed teams across onshore and offshore delivery locations
- Establish operating rhythms, performance metrics, governance structures, and accountability
- Develop and coach Delivery and Account Leaders
- Ensure organizational capacity, leadership capability, succession planning, and talent development
- Build and maintain executive-level relationships with US P&C insurance carrier stakeholders
- Lead client governance, business reviews, operational discussions, escalations, and transformation conversations
- Translate operational performance and client needs into improvement and growth opportunities
- Manage significant operational budgets and financial performance
- Partner with commercial and sales teams on account growth, renewals, expansion, cross-sell, and new business opportunities
- Identify opportunities to expand P&C BPS relationships through additional services, process transformation, automation, and technology
- Participate in solution development, proposals, RFP/RFI responses, commercial modeling, and client negotiations
- Lead operational transformation across P&C insurance processes
- Improve productivity, quality, cycle time, cost, and client experience through process redesign and automation
- Champion adoption of AI and intelligent automation within insurance operations
- Identify use cases for AI, workflow automation, analytics, and digital solutions
- Partner with technology and solution teams to translate operational opportunities into measurable business outcomes
- Establish operational governance, improve delivery performance, strengthen leadership capability, identify automation and AI opportunities, create expansion pipelines, and deliver measurable client, operational, and financial improvements
Requirements
What you’ll need- 10+ years of experience in insurance operations, BPS/BPO, managed services, or related outsourced service environments
- Significant Property & Casualty insurance experience
- Demonstrated experience running outsourced P&C operations from the service-provider/BPO side
- Experience managing large, geographically distributed organizations, including both onshore and offshore delivery
- Demonstrated leadership of organizations of significant scale, ideally 100+ employees across multiple locations or business units
- Experience with meaningful operational financial responsibility, including budgets, revenue, margins, P&L, or commercial performance
- Direct experience managing relationships with US-based P&C insurance carrier clients
- Demonstrated ability to operate at the executive level with insurance carrier stakeholders
- Proven experience managing operational KPIs, quality, productivity, workforce planning, and service delivery
- Experience leading major operational transformation or continuous-improvement initiatives
- Demonstrated commercial orientation, including account growth, expansion, solution development, or pursuit support
- Experience with automation, digital operations, analytics, or AI-enabled process improvement
- Strong executive communication, relationship management, and people leadership skills
- Preferred: Experience managing a P&C BPS portfolio approaching or exceeding $50M in annual revenue
- Preferred: Experience leading organizations of 150+ employees
- Preferred: Experience across multiple P&C processes, particularly claims, policy, billing, or underwriting
- Preferred: Experience transitioning, migrating, or transforming large outsourced insurance operations
- Preferred: Experience with AI-enabled insurance operations and intelligent automation
- Preferred: Lean, Six Sigma, BPM, or similar process-improvement certification
- Preferred: Experience with insurance technology platforms such as Guidewire, Duck Creek, Sapiens, or related platforms
- Preferred: Experience supporting large-scale sales pursuits, solutioning, and commercial negotiations
- Preferred: Experience managing multinational delivery organizations
Benefits
Comp & perks- Health, dental, and vision insurance coverage
- Employee wellness
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off
- Flexible work model supporting wellbeing, productivity, individual work styles, and life circumstances
- In-person collaboration with flexibility