Senior Manager, Property & Casualty BPS Operations

DXC Technology

. Lead a large-scale outsourced P&C BPS operation supporting insurance carrier clients .

Posted 9/29/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading large-scale outsourced Property & Casualty insurance operations, with a focus on operational performance, client relationship management, and continuous improvement. Proven ability to drive transformation initiatives and leverage automation to enhance service delivery and financial outcomes.

Highest-signal resume keywords

10+ Years In Insurance OperationsP&C Insurance ExperienceOperational Financial ResponsibilityLeadership Of Large Geographically Distributed TeamsExperience With Automation And AI-Enabled Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ManagementKPI ManagementProcess RedesignContinuous Improvement InitiativesBudget ManagementClient GovernanceService Delivery ManagementTransformation LeadershipCommercial Performance ManagementTalent Development

Soft Skills

Executive CommunicationRelationship ManagementPeople LeadershipCoaching And MentoringStakeholder Engagement

Tools & Technologies

GuidewireDuck CreekSapiensAI And Intelligent AutomationDigital Operations

Certifications & Qualifications

Lean CertificationSix Sigma CertificationBPM Certification

Industry Keywords

Property & Casualty InsuranceBPS/BPOManaged ServicesOutsourced Service EnvironmentsOperational Transformation

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Lead a large-scale outsourced P&C BPS operation supporting insurance carrier clients
Own operational performance across delivery, quality, productivity, workforce planning, service levels, and continuous improvement
Lead geographically distributed onshore and offshore delivery teams
Establish operating rhythms, performance metrics, governance structures, and accountability
Develop and coach Delivery and Account Leaders
Ensure organizational capacity, leadership capability, succession planning, and talent development
Serve as senior operational leader and trusted advisor to US P&C insurance carrier clients
Build executive-level relationships with carrier stakeholders
Lead client governance, business reviews, operational discussions, escalations, and transformation conversations
Manage significant operational budgets and financial performance
Partner with commercial and sales teams on account growth, renewals, expansion, cross-sell, and new business
Identify opportunities for additional services, process transformation, automation, and technology
Participate in solution development, proposals, RFP/RFI responses, commercial modeling, and client negotiations
Lead operational transformation across P&C insurance processes
Improve productivity, quality, cycle time, cost, and client experience through process redesign and automation
Champion AI and intelligent automation adoption within insurance operations
Partner with technology and solution teams to translate operational opportunities into measurable business outcomes
Establish operational governance, improve delivery performance, build client credibility, strengthen leadership capability, identify automation opportunities, expand client relationships, and deliver measurable operational and financial improvements

Requirements

What you’ll need

10+ years of experience in insurance operations, BPS/BPO, managed services, or related outsourced service environments
Significant Property & Casualty insurance experience
Demonstrated experience running outsourced P&C operations from the service-provider/BPO side
Experience managing large, geographically distributed organizations, including both onshore and offshore delivery
Leadership of organizations of significant scale, ideally 300+ employees across multiple locations or business units
Experience with operational financial responsibility, including budgets, revenue, margins, P&L, or commercial performance
Direct experience managing relationships with US-based P&C insurance carrier clients
Ability to operate at the executive level with insurance carrier stakeholders
Experience managing operational KPIs, quality, productivity, workforce planning, and service delivery
Experience leading major operational transformation or continuous-improvement initiatives
Commercial orientation, including account growth, expansion, solution development, or pursuit support
Experience with automation, digital operations, analytics, or AI-enabled process improvement
Strong executive communication, relationship management, and people leadership skills
Preferred: P&C BPS portfolio approaching or exceeding $50M in annual revenue
Preferred: Experience leading organizations of 500+ employees
Preferred: Experience across multiple P&C processes, particularly claims, policy, billing, or underwriting
Preferred: Experience transitioning, migrating, or transforming large outsourced insurance operations
Preferred: Experience with AI-enabled insurance operations and intelligent automation
Preferred: Lean, Six Sigma, BPM, or similar process-improvement certification
Preferred: Experience with insurance technology platforms such as Guidewire, Duck Creek, Sapiens, or related platforms
Preferred: Experience supporting large-scale sales pursuits, solutioning, and commercial negotiations
Preferred: Experience managing multinational delivery organizations

Benefits

Comp & perks

In-person collaboration prioritized with flexibility to support wellbeing, productivity, individual work styles, and life circumstances
Inclusive work environment
Reasonable accommodations for individuals with disabilities, disabled veterans, or wounded warriors