ServiceNow Architect, Insurance Smart Apps

DXC Technology

. Provide technical leadership for the design and development of innovative applications built on ServiceNow Financial Services Operations and the Assure Platform .

Posted 10/8/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and architecting enterprise applications on ServiceNow, with a focus on financial services operations and insurance applications. Proficient in guiding technical teams, establishing integration patterns, and ensuring adherence to best practices in application development and governance.

Highest-signal resume keywords

ServiceNow Financial Services OperationsArchitecting Scoped ApplicationsREST APIs and WebhooksGit-Based Source ControlServiceNow CSA or CAD Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Application DesignWorkflow-Driven SolutionsData SynchronizationSecurity ProtocolsError HandlingObservabilityTenant IsolationRBACOAuthTerraform

Soft Skills

Technical LeadershipClear CommunicationCoaching and Mentoring

Tools & Technologies

Assure PlatformApp Engine StudioFlow DesignerIntegrationHubUI BuilderAutomated Test Framework

Certifications & Qualifications

ServiceNow CSAServiceNow CADCertified Application ArchitectCertified Technical Architect

Industry Keywords

Insurance ServicesFinancial Services OperationsPolicy ManagementClaims ProcessingRegulatory Compliance

Tech Stack

Tools & technologies

CloudMicroservicesServiceNowTerraform

About the role

Key responsibilities & impact

Provide technical leadership for the design and development of innovative applications built on ServiceNow Financial Services Operations and the Assure Platform
Define target architecture for Assure Smart Apps across ServiceNow FSO, Assure Platform, Assure Orchestration, Insurance Services, integrations, data services, and insurance administration applications
Create reference designs, guardrails, shared components, and standards promoting consistency, reuse, tenant isolation, security, and upgradeability
Determine appropriate use of native FSO capabilities, scoped application components, workflow services, configuration, and Assure-specific extensions
Guide responsive user experiences, workflows, approvals, orchestration flows, events, notifications, and API interactions
Establish integration and data patterns for governed data products, transactional APIs, events, messaging, Workflow Data Fabric, and enterprise data platforms
Govern data products and schema evolution across customer implementations
Define source control, branching, automated testing, configuration capture, approval workflows, rollback practices, and release traceability
Run design reviews, document decisions, manage exceptions, represent Smart Apps in governance forums, and ensure adherence to relevant standards
Translate architecture into implementation guidance, acceptance criteria, reference implementations, backlog direction, and reusable templates
Coach architects and engineers, review critical designs, promote approved patterns, and build shared understanding across teams

Requirements

What you’ll need

Substantial experience designing enterprise applications, SaaS solutions, or complex software platforms across the full delivery lifecycle
Demonstrated experience architecting scoped applications, workflow-driven solutions, reusable components, and release practices on ServiceNow
Working knowledge of ServiceNow Financial Services Operations and its data, process, and experience capabilities for insurance-oriented applications
Ability to design across ServiceNow, Assure Orchestration, Insurance Services, the Assure Platform, and core insurance administration applications
Experience designing responsive interfaces, REST APIs, webhooks, event-driven patterns, governed data products, data synchronization, ServiceNow Workflow Data Fabric integrations, security protocols, error handling, and observability
Experience with Git-based source control, automated pipelines, configuration promotion, testing, approvals, rollback, and release traceability
Knowledge of tenant isolation, RBAC, identity federation, OAuth, SAML, OIDC, encryption, secrets management, privacy, audit, and least-privilege design
Ability to explain architecture clearly to executives, customers, architects, engineers, and operational teams while driving decisions across organizational boundaries
Bachelor’s degree in computer science, information technology, software engineering, or a related discipline, or equivalent relevant professional experience
ServiceNow CSA, CAD, Certified Application Architect, Certified Technical Architect, or comparable credentials preferred
Experience with policy, billing, claims, servicing, regulatory, or financial services operations preferred
Experience with App Engine Studio, Studio, Flow Designer, IntegrationHub, UI Builder, Automated Test Framework, Application Repository, source control integration, and update governance preferred
Knowledge of Terraform, scripting, pipeline orchestration, platform provisioning, and environment configuration automation beneficial
Experience with API management, microservices, event platforms, containers, identity services, monitoring, and resilient cloud design beneficial
Ability to evaluate and incorporate AI, automation, analytics, and agentic workflow capabilities where they provide measurable business value

Benefits

Comp & perks

In-person collaboration prioritized with flexibility to support wellbeing, productivity, individual work styles, and life circumstances
Inclusive work environment
Reasonable accommodations for individuals with disabilities, disabled veterans, and wounded warriors